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AmericanMuscle
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3.0 23 Reviews 26 Complaints
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AmericanMuscle Reviews 23

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AmericanMuscle Originally was sent wrong springs, American muscle rep Jim C that I deal with regularly had it picked back up within 24

Originally was sent wrong springs, American muscle rep Jim C that I deal with regularly had it picked back up within 24 hours, and correct springs on my door 2 days later, can’t express how happy I am with Jim Cs customer service, his overall knowledge of mustangs, fitment of wheels with lowering springs, also able to answer my 1000 questions I had about different options and routes I can/will go to finish my car. If anybody does not have a knowledgeable sales rep, car guy like I do, you need to get in contact with Jim C, American Muscle. Thank you guys like always

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AmericanMuscle American Muscle is one of the best companies around and one of the very few that have the characteristics that make

American Muscle is one of the best companies around and one of the very few that have the characteristics that make businesses wonderful to deal with: 1. Easily able to get support on the phone. 2. Support agents that are very knowledgable on the subject (as opposed to clueless agents that can only read from a script or knowledge base) They also have fast shipping, a very good line of products and are in general super easy to deal with. I love these guys. They will totally work with you on the phone to answer any questions you have about product interactions and if products will work together or what products to mix and match with what wheels or whatever other things you are planning to get.

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AmericanMuscle They sent me a hood, it appeared undamaged so I signed for it and gave up American Muscles liability

They sent me a hood, it appeared undamaged so I signed for it and gave up American Muscles liability. 2 months later, I send it in for paint, and they find some cracks in the hood on the nose of it and notify me. They say they can repair it, so I give them the go ahead to repair it and paint it still. I call American muscle to see if there’s anything they can do for me due to the damaged hood they sent me. They pull up my information, verify I purchased the hood, and immediately offer a $200 refund (I can keep the hood) or a $600 in store credit (I can also keep the hood) I chose the $600 since I’ve bought a lot in the past and plan to buy a lot more in the future. The credit was on my account immediately. I ended up using it for Eibach springs and a rear seat delete. I got those items 2 days later. None of it damaged. All in nice secured packaging and labeled fragile on the flimsy item. Great company. I highly recommend. You guys are AWESOME!

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AmericanMuscle Complaints 26

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5:07 am EST

AmericanMuscle awful company

Don't bother ordering from here, you'll only be disappointed and out of your hard-earned money.
I am forced to hassle with them regarding my order that wasn't delivered on time and my money was never refunded. They blamed me for their own mistakes and I guess they will never admit it. Counting that these people were very nice and talkative when I was about to place my order, but once they got my money they cared nothing about me, plus they showed me their attitude. Ok, guys, I understood your point of view. Don't be surprised then, if you see more and more complaints. No wonder.

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3:43 pm EDT

AmericanMuscle rude. there's nothing american about how they treat people.

I ordered an intercooler for my ecoboost Mustang after not receiving it on the delivered day i reached out to American Muscle to see what the hold up was. They told me it was processing that it hadnt been shipped out yet. I called once again and this time they told me it was getting shipped out that day. So i called today and told them to cancel my order since they still didn't know when i would get my intercooler. I have order from them before without no issues. But this time i needed this part before I shipped out overseas and wont get to drive my car for a year.

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4:54 am EST

AmericanMuscle Don't order from American Muscle!

Very bad company to deal with, I would not recommend American Muscle to anyone. Save yourself from these money hungry scammers!
When I called them for the fist time they were so nice and polite but all that was fake, they just tried make me buy something. After I made my order and they got the money everything changed! Every time I called they replied rudely, their angry tone was terrible and I really felt how customer unfriendly and impolite they were. My order never arrived and they did not help me at all, they said I was too annoying and supposed to be more patient. That's not a good way to speak to a customer! I repeat myself - don't order from American Muscle!

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5:15 pm EDT

AmericanMuscle they don't know what parts they really have

My deal with the company www.americanmuscle.com was awful, because I have order car’s parts from them. It was mentioned on the website that these parts in stock. The seller confirmed this information. But 5 days later he excused and told me that they don’t have these parts. I started to ask questions, but he didn’t respond. I don’t like that I haven’t received any reply and that they still have my money.

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1:59 pm EST

AmericanMuscle They provide bad parts and refused to change them

I bought Mustang parts from the company www.americanmuscle.com. Real scam, I paid large sum for them, but parts were defective and after couple of weeks I needed to change them again. It was really stupid and when I contacted the seller and asked to provide refund, this jerk refused and told me that it was my fault. WTF? They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

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2:06 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

AmericanMuscle Scam and cheating

I ordered an Entire Exhaust system for a Mustang. American Muscle sent me two different size exhaust tips. One was nuch bigger than the other. Both tips have their vendors Trademark 'PYPES' on the tip. Yet, American muscle says they don't make that size...American Muscle will not make it right and I never got refunded. Order cost me over 500 dollars. They gave me the run around with numerous emails and even made me take pictures of the tips. I DID and sent them3 times to the Support system via e-mail to a Manger named Brian.

Then, they stopped honoring my e-mails and calls. I never got the partial refund or the time of day after dozens or e-mails and calls. I just wanted what I paid for and what the ad shooed in the picture...

Very bad customer support and service.

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BeckyAd
US
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Jul 19, 2018 5:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered Running Pony window decals with the American Flag. The decals arrived wadded up and crammed into a shipping tube. Marc at customer service was rude and condescending. I had to return the unusable decals and I was charged for another set which I have not received. So sad that they would hire employees that ruin merchandise and then ship it to the customer. I have been a loyal customer for years but not any longer.

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A fist time customer
Tucson, US
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Oct 20, 2014 5:00 pm EDT

I ordered a Cold air intake from American Muscle and was satisfied with my order. What i like about them is that they send you a link via e-mail to the UPS website that allows you to track your stuff, which is very nice. only problem I had was that my Item arrived with a couple of dings in it. Other than that, it fit in well and functioned perfectly. I WILL be looking into purchasing more things from them in the future.

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sorryrick
montreal, CA
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Aug 13, 2009 9:43 pm EDT

I also got the royal screw from them twice. I ordered something online. I received a product thad did not work. They gave me the run around, then they started telling lies... Never got my money back, only a product that did not function.

About AmericanMuscle

AmericanMuscle specializes in aftermarket parts and accessories for Ford Mustang and F-150 models. They offer a range of products including wheels, engines, exhausts, and exterior and interior enhancements. Their services include customer support and product guides for Mustang and F-150 enthusiasts looking to customize their vehicles.
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  1. AmericanMuscle Contacts

  2. AmericanMuscle phone numbers
    +1 (866) 727-1266
    +1 (866) 727-1266
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    +1 (888) 226-9764
    +1 (888) 226-9764
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    +1 (610) 251-2397
    +1 (610) 251-2397
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    +1 (888) 332-7930
    +1 (888) 332-7930
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  3. AmericanMuscle emails
  4. AmericanMuscle address
    1 Lee Blvd, Unit 2, Malvern, Pennsylvania, 19355, United States
  5. AmericanMuscle social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 16, 2025
  7. View all AmericanMuscle contacts
AmericanMuscle Category
AmericanMuscle is ranked 22 among 493 companies in the Auto Parts and Repair Stores category

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What are AmericanMuscle working hours?

Mon 8:30 am - 11:00 pm Tue 8:30 am - 11:00 pm Wed 8:30 am - 11:00 pm Thu 8:30 am - 11:00 pm Fri 8:30 am - 9:00 pm Sat 8:30 am - 9:00 pm Sun Closed