AmericanMuscle
Reviews and Complaints

Originally was sent wrong springs, American muscle rep Jim C that I deal with regularly had it picked back up within 24 hours, and correct springs on my door 2 days later, can’t express how happy I am with Jim Cs customer service, his overall knowledge of mustangs, fitment of wheels with lowering springs, also able to answer my 1000 questions I had about different options and routes I can/will go to finish my car. If anybody does not have a knowledgeable sales rep, car guy like I do, you need to get in contact with Jim C, American Muscle. Thank you guys like always

American Muscle is one of the best companies around and one of the very few that have the characteristics that make businesses wonderful to deal with: 1. Easily able to get support on the phone. 2. Support agents that are very knowledgable on the subject (as opposed to clueless agents that can only read from a script or knowledge base) They also have fast shipping, a very good line of products and are in general super easy to deal with. I love these guys. They will totally work with you on the phone to answer any questions you have about product interactions and if products will work together or what products to mix and match with what wheels or whatever other things you are planning to get.

They sent me a hood, it appeared undamaged so I signed for it and gave up American Muscles liability. 2 months later, I send it in for paint, and they find some cracks in the hood on the nose of it and notify me. They say they can repair it, so I give them the go ahead to repair it and paint it still. I call American muscle to see if there’s anything they can do for me due to the damaged hood they sent me. They pull up my information, verify I purchased the hood, and immediately offer a $200 refund (I can keep the hood) or a $600 in store credit (I can also keep the hood) I chose the $600 since I’ve bought a lot in the past and plan to buy a lot more in the future. The credit was on my account immediately. I ended up using it for Eibach springs and a rear seat delete. I got those items 2 days later. None of it damaged. All in nice secured packaging and labeled fragile on the flimsy item. Great company. I highly recommend. You guys are AWESOME!

Don't bother ordering from here, you'll only be disappointed and out of your hard-earned money.
I am forced to hassle with them regarding my order that wasn't delivered on time and my money was never refunded. They blamed me for their own mistakes and I guess they will never admit it. Counting that these people were very nice and talkative when I was about to place my order, but once they got my money they cared nothing about me, plus they showed me their attitude. Ok, guys, I understood your point of view. Don't be surprised then, if you see more and more complaints. No wonder.

I ordered an intercooler for my ecoboost Mustang after not receiving it on the delivered day i reached out to American Muscle to see what the hold up was. They told me it was processing that it hadnt been shipped out yet. I called once again and this time they told me it was getting shipped out that day. So i called today and told them to cancel my order since they still didn't know when i would get my intercooler. I have order from them before without no issues. But this time i needed this part before I shipped out overseas and wont get to drive my car for a year.

Very bad company to deal with, I would not recommend American Muscle to anyone. Save yourself from these money hungry scammers!
When I called them for the fist time they were so nice and polite but all that was fake, they just tried make me buy something. After I made my order and they got the money everything changed! Every time I called they replied rudely, their angry tone was terrible and I really felt how customer unfriendly and impolite they were. My order never arrived and they did not help me at all, they said I was too annoying and supposed to be more patient. That's not a good way to speak to a customer! I repeat myself - don't order from American Muscle!

My deal with the company www.americanmuscle.com was awful, because I have order car’s parts from them. It was mentioned on the website that these parts in stock. The seller confirmed this information. But 5 days later he excused and told me that they don’t have these parts. I started to ask questions, but he didn’t respond. I don’t like that I haven’t received any reply and that they still have my money.

I bought Mustang parts from the company www.americanmuscle.com. Real scam, I paid large sum for them, but parts were defective and after couple of weeks I needed to change them again. It was really stupid and when I contacted the seller and asked to provide refund, this jerk refused and told me that it was my fault. WTF? They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

I ordered an Entire Exhaust system for a Mustang. American Muscle sent me two different size exhaust tips. One was nuch bigger than the other. Both tips have their vendors Trademark 'PYPES' on the tip. Yet, American muscle says they don't make that size...American Muscle will not make it right and I never got refunded. Order cost me over 500 dollars. They gave me the run around with numerous emails and even made me take pictures of the tips. I DID and sent them3 times to the Support system via e-mail to a Manger named Brian.

Then, they stopped honoring my e-mails and calls. I never got the partial refund or the time of day after dozens or e-mails and calls. I just wanted what I paid for and what the ad shooed in the picture...

Very bad customer support and service.