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I was contacted in November by this company to do a loan modification. The people seemed very nice and I was very concerned about the cost of my mortgage. They charged me 2750 and did not submit the paperwork until later. I found out later that I was already in foreclosure and they did not do much of anything and I am back to square 1. This is crazy, if there is a class A lawsuit, I will join it.
The complaint has been investigated and resolved to the customer’s satisfaction.
The reference to this particular "American Financial Group" with a website at "www.afginc.com" is obviously incorrect. That company is involved, through subsidiaries, in property & casualty insurance and in the sale of annuities. They do not offer residential mortgage loans or loan modifications. As you can see on their website home page, a Fraud Alert warns of a scheme whereby callers fraudulently representing themselves as employees of “American Financial Group” are cold calling from local phone numbers and offering pre-approved fraudulent loans subject to a processing fee. Obviously, the specific fraud which is the subject of this complaint was not committed by the American Financial Group referred to above.