American Automobile Association [AAA]

I was with a friend at AAA in Corvallis OR on Monday 11/11. She was returning a brand new suitcase she had purchased with cash. When she asked that the return be in cash, she was informed by an associate that they could not do so because they did not have enough cash in their register. I know that this was a lie, because I had JUST SEEN a customer pay them with cash, which would have given them more than enough to give her cash for her return. When my friend asked them for cash again, one of the associates named Ginny became very rude and actually threatened to call 911, illegally misusing our emergency system. My friend had not been inappropriate at all. Finally the associate named Patti was able to give her the cash. What a horrible way to lie to and threaten a customer! I will not step foot in this store again!