AM Home Delivery & Trucking review: Unreliable and frankly rude

I received a call the wknd before delivery and was told delivery would be between Tues and Thurs of the coming week. I asked several times to be sure it would definitely be between those days and was told yes. I was told they didn’t know which day, but it would be between Tues and Thurs. This was important as I needed to travel for a family funeral that weekend. As I was assured of the days, I made plans to drive on Friday. On Weds I got a text that delivery was scheduled for Fri. afternoon. I immediately called and spoke to what sounded like the same woman who said oh, well that was just an estimate. I explained that I had verified repeatedly and why it mattered. She said oh well I’ll cancel and they’ll reschedule. No I said, I am leaving on a longer trip next week. The schedule can’t be changed she said. I asked for a manager to call me. I was told one would call before the end of the day. At 4:40 that afternoon I called again as I had heard from no one. I spoke to a gentleman who said I see the note for a mgr to call but there’s no update. I scrambled and made arrangements for my sister to accept delivery. Not only did your company fail to honor their commitment, but I didn’t even receive the courtesy of return phone call.

To add insult to injury, after I arranged for my sister and brother-in-law to be here when the stove was delivered, we returned from the out of state funeral to find that the delivery crew had left the carton/packing pallet in the middle of our driveway. Who does that?