ALT Fragrances review: ALT Fragrance 3 Bundle Pack

I placed an order on Aug 19- my order was supposed to arrive on Aug 25. The last update on my order was on Aug 21- showing that the order was in Florida still. There has been no update on the shipment since Aug 21. I have reached out to the company and customer service multiple times asking for updates on my order status. I was informed they do not provide refunds- but they will provide store credit. They have not give me store credit despite multiple requests. I finally resorted to leaving a one star review on the website and they removed my review, twice. I finally had to open a dispute on my credit card because I don't know what to do next. I am so disappointed in this company. I would really ask for a refund since I literally not received the products I paid for- at the very least, I need store credit. Simply not responding and ignoring my request is unacceptable business practice.