Alluvia Wine Farm review: Refund for hotel booking

Booked to stay on 26th Nov 21 for 1 night, couldn't travel from UK as caught COVID, 2 weeks before, advised hotel, provided positive COVID certificate as they requested. Received email confirming refund but nothing received. Have also called hotel 3 times and was assured the refund being processed and that manager Gregory Young would call back to confirm, but nothing. Have tried reaching out to owners Mike & Maureen Russon without success and then see that he has had questions about his business ethics raised before, maybe it's a pattern? Hoping you can pass this on to him to address? Booking reference is [protected]. Thanks Colin Bendel