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I am writing this regarding the extremely distressing situation I have encountered with my recent purchase of a Ferrari California T, from ALBA showroom. The sales guy name is Rabiya. And after sales Staffanie and Moiz. Just five days after receiving the car, with only 50km driven literally 50 km only, the rear side tire of the vehicle dismantled while I was driving to my office. Fortunately, due to low speed and light traffic, no accident occurred. Following this alarming incident, I promptly returned the car to Alba for inspection and repair, as it was just a week since I purchased it from them. still under warranty for which I had paid an additional 35k, in addition to availing all other services with extra charges.
I went to ferrari service centre too. They told me its mistake of Alba Cars. Its a disaster not mistake. If the speed was high or some vehicles were there it would have cost life as well.
To my shock and dismay, Alba outright refused to repair the tire under warranty and demanded an additional 80k for the repair, excluding labor costs. Despite my objections to paying any further charges, they informed me that the issue was not covered by the warranty. Furthermore, they offered to buy back the car from me at a significant loss of 135,000, which is completely unacceptable given that the problem occurred within just five days of purchase, and I had hardly driven the vehicle.
And a very strange incident
I have also discovered that oil has been stolen from my car while it was parked in garage. leading me to believe that fraudulent practices are at play within their establishment. It appears that deceptive tactics are being employed to create issues in the cars post-purchase, enabling the imposition of additional charges on unsuspecting customers or facilitating buy-backs at reduced prices.
I am deeply troubled by this entire situation and the lack of assistance and transparency from their team. Failure to address these concerns adequately will leave me with no choice but to seek legal recourse to protect my rights as a consumer.
And on all of that the guys are very rude.
Trust me I really can’t believe till now. While driving a Ferrari the tyre came out😂😂
Recommendation: Please read it and do whatever you want to. Can’t express in words
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I purchased 2 cars from Alba Cars and I would like to tell you the experience was really horrible, I was so excited once I stepped in, but right after my process got into details, I have been experiencing lack of unprofessionalism and huge big LIARS.
Shortly after my purchase, I discovered that my car was repainted which was never told to me or mentioned and I paid a full high premium price of the car as in MINT condition, when I reached out to Alba Cars, they told me we can help you by just removing the over spray, which is very ironic. Later, when I took the car for license renewal, the car failed the technical inspection because it had VERY OLD tires, and I had to pay for all brand-new tires just to pass inspection. And this is just one car.
The other car, was not ceramic coated, and I paid the price of it in full, and I did not get the second key until a few weeks later and the first response I received was, we only have one key but after back and forth, I was later contacted to receive the second key, which apparently the guys did not know existed and that was not even mentioned to me during my purchase process, not to mention the scratches on the hood, that I was promised they will be fixed, but never were and I had to receive the car because when I asked for it to be fixed, I was told it will take 2 weeks, which is very unbearable.
I'm never recommending Alba cars, never going to say a good word about them because they treated me badly, over priced the cars, and took their full rights and money and I just go to hell.