Airtalk Wireless – Lousy service

i got on air talk and ordered their service,but could never get the phone to work,you are unable to talk to a live person,when you call its voice activated,hold time was 4 hours and then they hung up.so from 12/14 to now the problem hasnot been solved.the service is lousy,no person on the other end,not helpful,but they will take your money.i am on day 7 trying to get assistances,no luck .maybe this company shouls be taken out of service.