Airnex Communications reviews and complaints 1
View all 8 complaintsAirnex Communications - fraud bill
I stopped using Airnex communications since 2008, after having received several bills, that included Germany-which I've had never used.I've written them a letter, that I'm not going to use their services-never!
Unexpectedly in October 2009 they sent me a bill as of $24.66 for calling Georgia, that I have no idea about.
I've called them, spoke to assistant Julia, said that I' ve never called Georgia-she promised to do something.
After that I guessed to call my AT&T and asked them to block my phone from Airnex-and they did it.
Next month -in November 2009 Airnex send me another bill for $24.66. I called them again and said again that I've never called Georgia. -It is not for your calls, -they said-, it is for stopping our services (!)
-So last time this $22.66. was for Georgia calls, and now it’s for your services stopped-what ‘s going on?! -The connection braked.
In December 2009 I received the next bill as of $26.66, including my late fee$2.00
Please, help me to stop this nonsense.
I can send you letters from Airnex communications, just send me the address
The complaint has been investigated and resolved to the customer’s satisfaction.
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This is the best company that you need to have for INTERNATIONAL DIALING! They have the best CUSTOMER SERVICE TEAM. So WARM and so EFFICIENT! Have a go with AIRNEX GUYS!
Несколько месяцев назад они каким-то образом раздобыли мой домашний телефон и навязали мне свой сервис. Сказали, что, если я не буду пользоваться их сервисом, то ничего от них не услышу. Прошло несколько месяцев, я уже и забыла о них, не пользовалась, так как пользуюсь телефонной карточкой. Вдруг получаю счет на 0, 06 центов. Причем номер телефона, который они указали, якобы в России, мне не известен. Я точно знаю, что не звонила, да и не могла звонить в этот день с домашнего телефна, т.к. в течение недели жила у сына в другом городе. Я звонила им 2 раза, хотела выяснить, но они просят оставить сообщение, обещают перезвонить и не звонят. Я хочу отделаться от них. Подскажите, пожалуйста, как это сделать?
Я живу в Америке 21 год и еще ниразу не приходилось встречаться с такой компанией.Сегодня мне нужно было отключить эту компанию в связи с моим переездом, так их сотрудник по имени Ольга устроила мне целый допрос, нагрубила и начала читать мне натации, что я в таком возрасте ВРУ ей и прочие грубости. Спрашивается какое ее дело по какой причине я отключаюсь от их компании? Я конкретно сказала отключить в связи с отьездом. Уважаемые руководители, научите ваших сотрудников вежливо разговаривать с клиентами, это вам не Россия где могли себе позволить подобное, хотя сейчас и там изменилось т.к каждый старается удержать своих клиентов. А чтоже вы ими разбрасываетесь и не дорожите своей репутацией.
I have been noticing the same problem with charging extra.. Today when I started checking the the 6 months statement, I found out that they have charged some of the calls that I have paid a month before again in the next month statement.. I have calculated all the mistakes and extra charges and they have charged us about $100 extra for 6 months and if I count the taxes on this it'll be even more..
I am also sending complain to FCC so they will be stopped..
What I have learned is that the months that we have talk more with the phone, that's when they charge more extra and add calls from previous month to the bill..
Whoever has Zirnex/perspolis, they should check and calculate their bills.. it'll take time but at least we can stop these monsters.. They simply do it because many people don't bother to check their statements and airnex gets away with it.. That's wrong what they are doing!
Horrible company!
I was put on hold for 30minutes and only to hear you been a victim of fraud. Go figure! Got billed for phone calls i did not even make to Jacksonville! Even though $6.20 isn't a big deal, but think how much a day people are getting scammed. And to ice the cake i didn't even switch to this whack phone company!
DO NOT SWITCH TO THIS PHONE COMPANY OR EVEN CONSIDER! AND IF YOU GET BILLED BE SURE YOUR QUICKLY TO CANCEL IT!
Company is horrible, especially the customer service representatives, especially- Nikolay. he can not work with people at all.
Company is horrible, especially the customer service representatives.
Вся компания построена на лжи. Николай-ХАМ. Позволяет себе очень много, вплоть до грубой, пошлой, грязной матерщины. Бог им судья, но на этом бизнес и жизнь не построиш.
Хуже компании не бывает!
I am writing here to tell the Airnex customers to wake up to this company's deceptive practice of billing.
This month $7.90 was added to my bill for no good reason. Airnex called it "Other Taxes & Surcharges". This amount was on top of all other Taxes, both federal and state and local charges. The $7.90 amounts to 11.50 % of my bill, a large percentage.
When I called and complained I was put on hold and after a while was told by the assistant that this is company discretionary charges which they are going to wave for me.The same scenario had happened a while ago, which makes me think that Airnex from time to time charges customers under bogus categories hoping that the customer doesn't check the bill and pays it in full. If the customer catches the charge and complains the company apologizes and corrects the invoice. In either case if the customer pays he is cheated for no damn good reason, and if he catches the charge he gets an apology at no loss to Airnex. Now imagine if Airnex charged 100, 000 customers even $5 extra and called it a mistake in billing and if unaware customers pay it up, they pocket $500, 000 that did not belong to them. I call this "daylight rubbery". In another phone call to a representative of Airnex I explained the situation and expressed my dismay. He not only agreed with me but also asked me to check my bill more carefully for inaccuracy in calculation adding that these tactics are being used by most telephone companies now a days. I couldn't believe my ears!
As it is we are fed up with high taxes on our phone bills. We don't need crooked companies to rub us in broad day light. Shame on Airnex management. You will land up losing your customers and you deserve it.
Nancy L
Illinois