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Samsung 7.5 cu Ft 11 Cycle Electric Dryer w Steam Platinum Best buy initially installed dryer.
Event #[protected] (A-1 Appliance)
9-6-22 Contacted Geed Squad/Best Buy to have dryer looked at was running but not drying clothes, comfirmed still under warranty.
9-8-22 Brent Steele came to house determined that dryer needed heating element.
9-22-22 Brent installed heating element, got shocked when installing and determined it was the terminal block. He said we needed electricial to replace plug, and new cord. Which we did, see attached.
10-4-22 Brent installed terminal block but said still not working that we needed electrician, he was only receiving 120 volts. We had electrician come out, he said all is well and received 240 V, checked box, everything.
10-6-22 I contacted Brian Brown from A-1 Appliance and told him dryer was still not working after electrician came to our house. I asked if another repairman could come out and/or I could have an electrician be there when they come to our house. He said he would have Brent come out again to see if they could get AIG to replace dryer.
10-12-22 Brent came out did not look at dryer but deemed unrepairable see attached and sent to AIG.
10-22-22 I emailed Brain Brown to ask if any updates on dryer, he said he could try to expedite the process but was not promissing anything.
I never received any call/email so I contact Brad from the appliance exchange. He said that his notes said that my dryer was working running and AIG would not replace but it was unclear if this was based on old information or after Brent came out and deemed it unrepairable.
Side note, I made multiple attempts to track this process in between all of the above dates listed. I had to purchase a new dryer which is working and it was not our electrical but the old dryer itself.
Contacts: Best Buy Robinson Pa Geek Squad
Brian Brown General Manager A-1 Appliance [protected]@a1appliancerepair.net
Country of complaint: United States
Address: AIG 800225-5244
Desired outcome: I would like Best Buy Gift cards in the amount of a compairable Samsung dryer, protection plan and installation as well as part of the electrician fees and or a check since I already replaced my dryer. I have a receipt if needed.
