AGS International Movers — Poor wrapping - items damaged - beirut - khartoum
I just received the items this afternoon in Khartoum (they came from Beirut) and was shocked to realize that several items have been damaged.
Mr. Baha and his team, who unpacked the items, were also shocked and said this happened because the packing in Beirut was done poorly which caused many items to be damaged. AGS Sudan also noticed that the legs of the couch should have been removed during the packing in Beirut and then inserted back upon delivery, but this was not done and as a result they broke during the transit.
I had indeed signed a form in Beirut confirming the packing had been done properly, but I have never shipped anything before so I was not able to access whether they were doing it right. It did seem okay at the time, but after receiving the items and seeing where the damage occurred it is clear that the damage happened due to poor wrapping.
I am copying Mr. Baha from AGS Sudan, who was there during the unpacking, so he can confirm what he and his team told me while unpacking - that the packing in Beirut had not been done properly.
I am attaching photos of the items which were destroyed as agreed with AGS Sudan in order to present a formal complaint.
1) Destroyed hanger - drawer
2) Broken lamp
3) destroyed leg - drawer
4) Destroyed leg - couch
5) Destroyed duvet
Please let me know what else is required from my side.
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