To whom it may concern, September 20, 2009
I hired this company, Affordable Legal Help, on July the 12, 2009 to help in a custody situation. They were our only option at the time. In the 8 week time frame, the experience was terrible and nothing was done or resolved. They did not communicate with us at all, we were never kept updated on what was going on with our case. The only time we heard from them was when I would call and try to get some information. I would call and get the run around from who ever answered the phone they would tell me that someone would call me back and they never did. I was told the case worker would call and he never did. I must have called evey day, sometimes a few times a day just trying to get any information. My son even called a few times and all he would get was a recording to leave a message so he did and he would never hear back from them.
That is no way to run a business, especially when we paid for the services in full. We finally got frustrated with them and thats when I decided to fire them. I felt I was lied to on numerous occasions and not given results in a timely manner. The case worker told me he was faxing over the paperwork and surprise it never came. Only after I fired them did we receive something in the mail which I sent back (refused ) so I don't know why they took it upon themselves to send anything to the County, as we were done messing around with their so called service.This went on for weeks I was begining to think that this wasn't a legitament company because of the way things were being handled. I decided to end anymore communication with them because nothing was getting done. I emailed Edward Maddison the case worker and told him we were done with them and we would be finding someone else. We never recieved any services from them. The last time I talked to anyone was the 28th of August and have not heard a word since. I would never recommend them to anyone and have filed a few complaints. I do not trust them.
In regards to the letter from Affordable Law Group that was sent to you, the case has not been completed, we have no idea what has been done and what paperwork have been filed with the County. In the 8 week timeframe, because of the lack of response and communication, it has cost us over $800.00 in garnishments that we could have avoided if the case was taken care of in a timely manner. Therefore, I do not feel that I owe this company $745.00. I had to hire another leagal representative, Micheal Johnson, to assist me in the case.
On 8/18 I told them I was not happy with their services.
On 8/21 I told them I wanted a refund, never heard back from them.
On 8/26 I told them I no longer wanted their service, again.
On 8/27 I told them I was done with them.
On 9/18 I told them since we had not heard anything from them in at least 3 weeks that we were finding other reprensentation and told them
they were fired.
Have not heard a word since. I have most of this in E-mails to Edward Maddison.
Our new attorney has managed to get things done in 2 weeks where it had taken Affordable Legal Group much longer.
Thank You, Patricia Jenkins 4887 Amethyst Drive [protected]
Good for you I am glad they were able to help you but there are alot of people they did not and are waiting for refunds!
The complaint has been investigated and resolved to the customer’s satisfaction.