Moved from Illinois to Georgia. Moving crew showed up with only two experienced movers; the rest unexperienced helper labor. Helpers did not know how to properly pack/secure items, resulting in damage to dozens of items. We have moved essentially the same possessions several times over the past years, and NEVER sustained such extensive damage.
We filed a standard DOT claim (the bare per-pound minimum required by the government, not an insurance claim) using their procedures, supported by photos, totaling nearly $3,000— the actual damage was far more. They strung us along far past the 120-day time limit, then offered only $630.
Claimed loss: $2,743.80
Desired outcome: Payment of $2,743.80
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