Adult Electric Cozy Trike — Defective trike
I purchased a Cozy Trike on line ($1, 945.04) & received a defective product with several problems: fork & bracket to front basket on backwards, brake cables unattached, no response in hand brakes, brake cables had no slack to allow fork to be turned without disassembling & re-assembling, sent bogus warranty with product. Warranty was from Viatek. Customer Service Rep, Laura Emerson, [protected] returned my call saying their company never heard of Monica LLC & doesn't cover electric trikes of any kind.
I've been emailing Monica LLC & the BBB in Connecticut since 3/5/14 requesting an exchange & now full refund including $70 I spent having the trike fixed properly by Primo's Bike Shop. Total refund is $2, 015.04. After riding the trike home from the bike shop on 6/16/14, I took it out on 6/22 fully charged to do my vending; however, the trike stopped working while riding & left me with no power.
I'm newly retired & bought the trike as an investment in my business to get around while selling my homemade cookies. It's costing me time & money since I can't get around as planned. I just want a full refund and no more headaches, and if needed, a lawyer. I hope you can assist me in a satisfactory solution.
Thank you, Adunni McPherson