Ace Industrial SupplyShoddy product, threats, harassment

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a verified customer
Verified customer

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I was contacted
by Ace Industrial Supply, by phone, and ended up ordering Milwaukee BRAND
saw blades. The blades I received were NOT Milwaukee, but "Bahco" brand.


Immediately after
we received the invoice... I was shocked! I had been quoted $5.80 per pack,
which is comparable to local pricing, but was charged an astonishing $17 per
BLADE! My secretary called Ace to inform them of the billing error. She was
told that they had me recorded agreeing to that price. She requested that they
email or play the recording, to which they refused. I told them they were not
even what we ordered and that we were sending them back. I was told they would
be refused and we would still owe the bill. I told them that I will not pay for
a product that I did not order.


We are now
dealing with their "Legal Department" if you can call it that. It's
more like a joke. We speak with "Frank Johnson", if that is really
his name, [protected]. Every time he yells and threatens us with jail time.
Claiming that it is mail fraud and that NOW, all of the sudden it is check
fraud, claiming they have me recorded authorizing a check by phone payment and
that it was returned. He refuses to play any such recording for me. I contacted
my bank and they verified that no charge from Ace or even a charge for the
amount has ever been sent to our account.


He claims he is
an attorney, but refuses to provide his bar number. You can barely understand
his slurred speech, which makes me thing he is under the influence of some
substance. He is a liar as well as the salesmen at Ace.


On 4/18/2014 he
spoke with my secretary and told her he would have me in jail within 48 hours
or he would pay the bill, to which she replied "It's a deal!" Guess
what? 5/02/2014 and here I am, typing this from my desk. He called today and
she informed him of the recorded conversation where he states he will pay the
bill. He called her a liar and claimed he has never spoken to her before. She
is the only person working in this office besides myself so that cannot
possibly be true.


They know the
only way they will get paid is to endlessly call and harass customers, tying
up multi line phones. Well... not this guy!


You know? There
ought to be a class action law suit against this company, based solely on the
number of complaints.

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