Accredo Health Group review: The company as a whole are liars.

I am writing to express my extreme dissatisfaction with the service I have received from Accredo Health. As a patient, I have spent an exorbitant amount of time and effort trying to obtain my prescribed medication, and the experience has been nothing short of frustrating and disheartening.

Inordinate Wait Times: Over the past several weeks, I have spent over 7-8 hours on the phone with Accredo representatives.

Each time, I am assured that my medication is on its way, only to be left waiting indefinitely. This prolonged wait has caused unnecessary stress and anxiety.

Misleading Information: Every representative I speak to provides conflicting information. Some claim the medicine is en route, while others insist there is an issue that requires my doctors office to call. This inconsistency has left me feeling helpless and confused.

Failed Communication: Despite my efforts to follow up with my doctors office, they consistently inform me that they have sent the necessary information to Accredo.

However, this information never seems to reach its intended destination. The lack of effective communication between Accredo and healthcare providers is unacceptable.

Multiple Calls, No Resolution: I have called Accredo over 13 times, hoping to resolve this issue promptly. Unfortunately, each call has been met with empty promises and no tangible progress. My time is valuable, and this constant back-and-forth has been a significant inconvenience.

Broken Promises: Recently, a level 2 manager assured me that I would receive a callback regarding my case.

Regrettably, this promise was never fulfilled. It is deeply disappointing to be misled by someone in a position of authority.

Quality of Service: I implore Cigna to reconsider its association with Accredo.

The current level of service is subpar, and patients deserve better. I urge Cigna to collaborate with a specialty pharmacy that prioritizes patient well-being and efficient medication delivery.