AcaddFraud, Hygiene, Staff, residents treatment

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a verified customer
Verified customer

My partner is currently residing in this rehab facility and is due to finish in Jan as it is a 6 month program. This facility is riddled with roaches and animals that are running around free. The staff speak to these residents like they are pieces of crap and call them names and disrespect them. The facility is taking money from former residents that have left as they are nominees still on their centrelink accounts. My partner has been asking for a psychologist for over a week now and nothing has been done and that to me is neglect of care. This organization is run by former addicts and there is only one staff member that has a certificate as a professional carer. The head lady christa yells and screams at residents and does not i repeat does not encourage these residents to achieve anything in their recovery. This facility needs to be looked at closely audited and the residents need to be questioned. All these residedents are human beings with the potential to do something with their life but not learning any skills to achieve this.

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