Frequently Asked Questions

What is ABX Express?

ABX Express is a Malaysian Courier service provider.

How to contact ABX Express?

ABX Express is located at Lot 651, 1st Floor Jalan Subang 1, Taman Perindustrian Sg Penaga, Subang Jaya, Selangor, Malaysia

You can call them at +60 380 843 111 or email them at [email protected]

You can also reach the company through Messenger on ABX Express Facebook page.

What to do if I haven’t received my ABX Express parcel?

Make sure that no one else has accepted your parcel on your behalf. You can check with your guardhouse, colleagues, mailroom, nearest neighbors, family members, etc. If you still can’t find your parcel, you should contact ABX Express.

When will I receive my package if the status is “out for delivery”?

It means the driver will attempt to deliver your package that same day, however, this can be delayed, especially during peak season. Then, the delivery will move to the next business day. ABX cannot provide the estimated time of the delivery as they cannot contact their drivers on the road.

What should I do if I missed my delivery by ABX Express?

If you missed the delivery, you have an option to either collect your package by yourself or to rearrange delivery for another day (does not apply for all the shipments). You should contact ABX Express to request the option suitable for you.

How long do I have to report a claim to ABX Express?

Any issues with your shipment and delivery have to be reported within 14 days from the date of receipt or within 14 days of loss of shipment confirmation. Any late claim will not be addressed.

Can I pick up my shipment at ABX Express?

You can self-collect a package at any ABX Express outlet. To request self-collection, you should contact ABX Express at +60 380 843 111 or via social media channels.

Is ABX Express trustworthy?

Numerous customers complain about failed delivery, shipment loss, and misleading tracking information. Furthermore, ABX Express has not addressed any of the complaints, therefore, we suggest being extra cautious if you use their services. The chances they would assist you are rather low.

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