SUBMIT A COMPLAINT / Age of Learning Complaints & Reviews / Age of Learning / and assessment center auto-renewal without notification

Aug 07, 2019

I purchased subscription one year ago when my granddaughter was going into kindergarten. I must have also purchased their Assessment Center subscription, as well, in order to test her abilities before she took the placement test. However, I do not recall these being 2 separate...

ABCmouse / Customer service and business practices

Jul 02, 2019

I just got off the phone with someone from ABC mouse, I am upset my daughter used a card i let her use for something else. I was shocked i paid for it without consent on a high intrst card. when i asked they refund my money and bill my daughter, She said, no go through your bank and they... / Age of Learning / cancellation of the service

Mar 21, 2019

After discovering that they automatically charged me for another year, I emailed them requesting cancellation and a refund. They wouldn't refund me any of the money. The automatic annual renewal is not clearly made aware to the customer and there is not an the option to remove the auto... / Age of Learning / abc mouse business is embezzled money out of my account

Dec 15, 2018

ABC mouse is been robbing me out of my money with out my permission. For a year and a half the sad thing about this is that bank of America new a about ABC mouse been fraudulent and they still gave green light to ABC mouse to robbed me return the bank would overdraft on purpose... / Age of Learning / cancelling

Oct 17, 2018

I've tried twice to cancel my service using the instructions they provide and the next month I'm charged again. I've emailed with no response. I've informed them, after canceling again, that if I'm charged again next month I'm calling the Attorney General for Missouri. I should have read... / Age of Learning / no notification prior to billing

May 27, 2018

ABC Mouse just charged my account for a yearly subscription without notifying me in advance. I asked the account to be cancelled and for a refund via email, but they are saying that they refuse to cancel it until one year from now. I tried to contact them via phone and the number is out of...

ABC Mouse / child learning online site

Mar 19, 2018

I logged in to cancel because I realized that my son was way too advanced for the levels available. I followed the instructions to cancel my subscription in the parent section and it just so happened that every link worked except "cancel account". I called the. 1-800# and have been... / Age of Learning / abc mouse

Dec 18, 2017

Paid to get ABC Mouse nearly a year ago for my granddaughter nearly a year ago. She seldom used the online product and so I find it a waste of money. Apparently, ABC Mouse may have thought I had interest in renewing. I do not have an interest in this product. Please have ABC Mouse return... / Age of Learning / disappointed customer!

Dec 08, 2017

I ordered this in September! my card was charged $1.00 on September 27th I received nothing! then again on October 27th my card was charged $7.95 again i still got nothing! then on November 27th my card was charged again! and i still got nothing! I tried emailing you with this problem and... / Age of Learning / abc mouse

Oct 26, 2017

This is a joke seriously my card was charged for 1.00$ from a 30 day free trail. the customer service sucks.. Please don't ever use this app. this is insane I feel scammed I thought this was a good app I was wrong I feel used. This app is no good and there's a lot Of horrible reviews wish... / Age of Learning / won't stop taking my money out of my acct!!

Apr 28, 2017

For a year has been taking money from my checking acct. My son tried the 30 day trial. On the 10th day I went to cancel and nobody answers the 800 number and nobody replies the emails. I have been trying for over a year to cancel!!! They take $7.95 out every month. I have read... / Age of Learning / false charge?

Mar 16, 2017

There is a charge to my paypal account for $.01, I know it's not a lot but the fact that it is there at all is troubling to me. The charge shows up on my paypal under this I've never had an account with these people, and after calling they can't seem to find any sort of charge in... / Age of Learning / stolen credit card

Mar 04, 2017

My 17 year old son received a charge from in his debit card. He has never been on this website and has no reason to purchase a monthly subscription. We believe his information was sold to this company. They will not let you cancel without an acct. he doesn't have an acct with...

ABC Mouse / abc mouse technical support

Feb 24, 2017

Somehow my grandson signed out and I can't sign him back in. I've called numerous times but only got a recording that the office was closed due to a holiday. What holiday on February 22, 2017? Now I'm on hold and have been for 47 minutes.. Today is 2/24/17. I called a number I found in one... / Age of Learning / taking my money

Jan 07, 2017

I signed up for ABC mouse under the 19.95$ a month plan that we had used last time but instead they took 59.95 out of my bank with no warning I tried to cancel the very next morning and they told me I had the service for the next year anyway but I just want my money back. As well as the...

ABC / abc mouse

Jan 06, 2017

Subscribed and cancelled free trial subscription same day in nov 2016 because it was a little to easy for my child. Yet abc mouse has charged me (Successfully and unsuccessfully) over 10 times between nov 16 and jan 2017. How is this possible or even legal. Even sent cancellation emails and...

[Resolved] ABC / 30 day free trial

Sep 20, 2016

Absolutely disgusting customer service or lack of. I set up an account today for a 30 day free trial and was instantly charged with a $59.95 fee on my bank card. I called ABC mouse and they told me they don't offer a free trial to which I said well that's not what your website says. They... / Age of Learning / automatic renewal scam

Jun 30, 2016

Signed up for ABCMouse .com for my Daughter in Pre K. She was and is ahead of her learning skills. She loved ABCMouse. I didn't like it very much, because she was ahead of it all and it had too many puzzles and coloring pages. Coloring pages on a computer to me are useless. They gave u...

ABC Mouse / billing

Apr 23, 2016

ABC MOUSE automatically billed without my knowing this. They didn't send an email or invoice. I just noted it on my bank page a day after they took the $59.95 out. I have sent 2 messages, and I finally got back a message "i'm sorry, but you have abcmouse for another year until 4/20/17. I... / Age of Learning / stole my money

Apr 15, 2016

My son really loved this site and so I signed up and paid some money. Then my son was bored and he did not want to continue using ABCmouse. But after that, few weeks passed and I noticed that they continued charging my card! I even called my bank and they confirmed that ABCmouse took my... / taking money out of my account after subscription cancelled

Mar 21, 2016

I began my subscription to on 2/11/2014. The monthly subscription was taken out of until 5/11/2015. After this withdrawal I cancelled my subscription. There had been no activity by ABCmouse until 3/10/2016. Suddenly the monthly cost of $19.95 was taken from my account. 10... / Age of Learning / online learning

Feb 23, 2016

DO NOT SIGN UP FOR ABCMOUSE.COM. DON'T EVEN TRY THE FREE TRIAL. THAT'S HOW I GOT FOOLED!!! I'm writing you all to let you know how unhappy I am with I guess I'm not the only here that is unhappy with I signed up for 1 year membership because it was cheaper... / this company took money for the subscription, when I haven't used their site

Oct 18, 2015

3 years ago I registered on the website I used it within 2 years and have paid for the subscription. However, I decided not to elongate the term and there was a problem with the entrance to my profile. But the company automatically continued subscription and they took... / Age of Learning / free trial

Oct 14, 2015

I set up a free trial in September, and canceled it 3 days in. A month later they charged me. The only way to contact them that I could find initially was an email that no one responded to. I finally found the number for the parent company they gave me a number [protected] option 4. When I...

ABC / cancellation

Sep 27, 2015

This company makes it so difficult to cancel. Don't sign up! I emailed many times with cancelation requests, however their cancelation directions didn't provided accurate steps. I ended up paying for several months worths of subscription that we didn't use only because I couldn't figure out how to cancel. / they stole money, but I haven't knew about it

May 29, 2015

I subscribed for the website in order to get some points, but no one warned me that I would need to pay for it. They started to take money from my account. I noticed it only after 3 weeks, when they stole rather large sum from me. I tried to cancel it, but these scammer... / illegally taking money from my account after membership cancellation

May 27, 2015

I cancelled my membership in December 2014. I was charged again that month. I then called the number provided on the website to confirm my cancellation. I received a notice today, May 26th 2015, that I was again charged. After reviewing my bank statements, I discovered that I have been... / cancellation

Apr 14, 2015

I signed up for the free 30 day trial period offered by ABCMouse. I signed up on March 29, 2015. I could not cancel before the first ten days. That time has passed and I want to cancel the 'free trial'!! I downloaded it from the ITunes App Store and there is NO place to cancel!!...

ABC Mouse / unethical business practices

Oct 27, 2013

ABC Mouse says that there is a 30-day trial and that a full refund will be forthcoming if not satisfied - I paid for a one-year subscription. After only two (2) weeks I notified them that I want to cancel - it was not appropriate content for my 2-year-old grand daughter. Good luck - no...

ABC Mouse / cancelling membership

May 28, 2013

I had taken out the one month $.01 trial subscription for my granddaughter. Before the end of the trial period I had cancelled the subscription. When I noticed a charge on my paypal account that I couldn't identify it was them. They had charged membership charges for March, April, and...

ABCmouse / charging tactic

Apr 23, 2013

Company will not give any notification of upcoming charges. They will Not give any refunds back to consumers even a day after charges were made. When signing up I was never told that they would automatically charge me every year, I hardly used site on initial subscription, was shocked to...

ABC Early Learning Academy / false advertising

Feb 02, 2013

Not what they advertise, it's not a productive or professional early learning internet program, and parents have to pay too much for their online services..