These guys sent me a traffic violation, saying I went through one of their tolls without paying, and requesting that I pay a fine. I was NOT anywhere near their toll road on the alleged day of violation. The violation notice read like a sales pitch for FasTrak -- their pre paid toll service, basically saying I wouldn't have any future violations if I signed up for FasTrak. After I spent time on the phone and via mail contesting the violation, they finally dropped it and mailed me another letter pitching their FasTrak service. I have a hunch this is a sales ploy, and that they falsify violations to see what will "stick." Despicable.
The complaint has been investigated and resolved to the customer’s satisfaction.