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42nd Street Photo
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42nd Street Photo
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www.42photo.com
www.42photo.com

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1.6 31 Reviews

42nd Street Photo Complaints Summary

4 Resolved
17 Unresolved
Our verdict: With 42nd Street Photo's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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42nd Street Photo reviews & complaints 31

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42nd Street Photo Disappointing Experience with 42nd Street Photo: No Refund Policy & Overpriced Items

I recently bought a camera and some gear from 42nd Street Photo to work on a project. I went to the store and talked to the salesperson there about the items and what I was looking for. I was happy with my purchase and went home to start using my new camera. However, when I opened the box, I realized that the camera was in white color instead of the black color I asked for in store. It wasn't a big deal, but I wanted to exchange it for the one I wanted.

I checked online and found out that I paid $899 for a camera that cost around $600-$700. I was upset and felt cheated. However, I saw on their website that there is a refund policy within 10 days of purchase. So, I decided to return the camera and get my money back.

I went back to the store today to return the item, and I was shocked when the same salesperson who sold it to me told me that there is no refund policy at all. He also casually mentioned that he sold me the more expensive item as the white camera costs more than the black. I was furious and felt like I was being scammed. He insisted that the store only did exchanges or store credit but nothing else.

I left the store feeling cheated and angry. I decided to put in a complaint with the Better Business Bureau (BBB) to let others know about my experience. I don't want anyone else to go through what I went through.

Overall, my experience with 42nd Street Photo was disappointing. I felt like I was being taken advantage of, and the salesperson was not helpful at all. I would not recommend this store to anyone.

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J
6:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

42nd Street Photo charged cc without permission

I ordered a nikon d7200 online for the price of $649. Jack called my home a few days later and chatted with my grandson. According to Jack what was ordered was a demo Japanese language model, contrary to their web site that boasted "brand New" one. He said it would cost an additional $300 to get the English model camera. He kept saying no then the price came down to eventually $100 more which he conned him into it, mind you he is a minor who is not on my cc account.
After reading reviews from others it looks like this bait and switch lies practice of theirs is common play for them. What kind of business does this other than con artists. And you can bet that all along it was the same product they just scam you for as much more as they can.
So if you want to be lied to, scammed for more money and charged for priority shipping and receive ground shipping then buy from them but if you want to be treated right and not basically robbed stay away from these guys

Read full review of 42nd Street Photo and 1 comment
Update by Joe Kneiser
Oct 29, 2018 6:31 pm EDT

they stole from me somebody need to arrest these guys

Resolved

the general manager called me and we came to a mutual agreement over my issue and I withdraw my complaint.

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Michael321
, US
Oct 30, 2018 3:36 pm EDT
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Exactly right. I would also advise to contact your cc bank and have cancel that card and have them reissue you a new card and number, because you can't trust them.

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D
1:46 am EDT

42nd Street Photo Avoid!

I've decided to buy a new camera and found 42nd Street Photo website. First of all I went online and checked the reviews. Fount their Facebook page and was really impressed with all the positive reviews. Well this site seemed pretty safe. Now I know that these reviews were fake.
So I placed my order and bought and purchased Canon camera. When it finally arrived it was broken and did not work how it should to. I contacted them and asked for a refund. They said that there was nothing wrong with the camera and it was completely new. But it was defective and as I said before was not working properly. They said that refund was possible and said that I have to pay for the return shipping and that I will also be charged a restocking fee (20%)! Terrible! They have the worst return policy ever!

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J
7:01 am EDT

42nd Street Photo Total scam!

I was looking for a specific camera and found one on www.42photo.com website. I contacted them right away because I really needed some advice what lens to buy with my camera. Customer service rep was nice and friendly and after our conversation I finally placed my order.
The strange part was that I received no payment confirmation and no tracking number, so I was not sure did the payment went through or not. They said that everything was fine and promised that I'll get all the necessary information later.
I waited patiently for about a month but there was no sign of my order! And they did not keep their promise and I received no tracking number as well. Contacted them and asked them to cancel my order. They refused and said that it was not possible since it was already shipped. I asked for a tracking number and they said they did not have any! What?
Then I asked when will I get my camera and they replied that they have no idea. Total scam!

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12:10 pm EDT
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42nd Street Photo Canon 6D

Did the ole Bait and Switch call for $400 more dollars, claiming the camera I chose was "International" or Gray market. Liars! Their site says nothing of the such anywhere on it. My camera had already shipped, I called Canon USA after it arrived and discovered they sent me a fake warranty card! This place is so unethical - STAY AWAY!

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R
8:22 am EDT

42nd Street Photo Their deal was fake and camera was defective

I just want to warn all other customers that the company www.42photo.com is very dishonest. I saw the deal on their website, but it was scam. The deal didn’t worth it and the camera was really bad-quality. When I got it, I took 4 pics and it suddenly shut down and didn’t switch on again. The seller found a lot of excuses, why they could change it, but when I told them that it was their fault, the seller stopped to reply to my emails. Run from this dishonest people.

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2:48 am EDT

42nd Street Photo They didn't provide info about order, when you call the seller

I bought digital camera from the company www.42photo.com. I got all info about the purchase and delivery. I waited 10 days and haven’t received the order. Therefore, I contacted the owners and asked to help me. The seller was angry and rude with me. He refused to provide any info, because it was secure and he wasn’t sure that I was real buyer. Some nonsense! Now, I tried to get info again, but the situation was the same. Total fraud.

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5:29 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

42nd Street Photo Tricked into buy extra overpriced items

Company with the lowest price for a Cannon Powershot G15. After placing an order online, they call and tell me I need a special SD card for it to work. The sales pitch I remember was "double the memory of what you order" and "I'll discount the camera to help you out".

When I got the package, my credit card charge was $100 extra for a 4gb SD card that normally sells for $25 locally. I call them and want to return the $100 SD card. What they had done was made it a "package deal" and I would have to send everything back. Shipping plus 20% restocking fee! Around $115. UNECONOMICAL I then said I would dispute it with my credit card company. Of course they had heard that before and said it wouldn't do any good. Final Offer: they would give me a $20 credit.

I doubt anybody could come out ahead by buying from this company even if you did refuse any of their "add-ons" and "must haves". I'm just surprised they didn't try to sell me the battery that comes with it.

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8:36 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

42nd Street Photo delay in mailing

I bought Canon t3i camera last week from 42photo. Not shipped yet. I receveid a call on Thursday, 1 hours after I placed the order, to seel me a memory card. I told them I'll call back after half hour. I called him and told him that I am not interested in any other products. I have not seem the product shipped yet. If it is not shipped end of day today, I am going to cancel the order.

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5:00 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

42nd Street Photo Sales

Customer service rep Adam ext: 5009 was a completely arrogant, rude, distasteful individual to work with. He sold me a 3 piece filter kit over the phone to go along with the lens I purchased online and didn't bother to let me know that their is a 33% restocking fee. He had no problem letting me know I could return within 10 days, but oh no, he didn't breathe a word about the restocking fee. Additionally, he didn't return my calls, refused to give me an RMA#, said he is the head person in charge and hung up on me. What a liar, I called back and spoke with Elliot who is his boss. Elliot finally gave me a RMA# for my lens kit. Buyer beware, DO NOT BUY FROM THIS COMPANY!
What a piss poor company.. Typical New York ###!

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12:19 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

42nd Street Photo - Bad service

Horrible company. I was expecting the upsale so I was braced, but the sales guy actually threatened me on the phone. Said I was being rude when I refused to buy a different filter for a $2200 camera lens then badgered over the warranty then became more hostile when I declined staing he would cancel my order since I was being so rude to him, refused to give...

Read full review of 42nd Street Photo and 21 comments

42nd Street Photo Customer Reviews Overview

42nd Street Photo is a reputable online retailer that specializes in selling a wide range of photography equipment and accessories. The company has received numerous positive reviews from satisfied customers who have praised their exceptional customer service, competitive pricing, and fast shipping.

Customers have reported that 42nd Street Photo offers a vast selection of high-quality products from top brands, making it easy to find the perfect camera, lens, or accessory for their needs. The website is user-friendly, and the checkout process is straightforward, ensuring a hassle-free shopping experience.

Many customers have also noted that the company's customer service is exceptional, with knowledgeable and friendly staff who are always willing to help with any questions or concerns. Additionally, 42nd Street Photo offers fast and reliable shipping, with many customers receiving their orders within a few days of placing them.

Overall, 42nd Street Photo is a highly recommended retailer for anyone looking to purchase photography equipment and accessories. With their extensive selection, competitive pricing, exceptional customer service, and fast shipping, it's no wonder why so many customers have had positive experiences with this company.
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Contact 42nd Street Photo customer service

Phone numbers

+1 888 810 4242 +1 (212) 594-6565 More phone numbers

Website

www.42photo.com

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