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resolved to the customer's satisfactionResolved 24 Hour Fitness — lies.
resolved to the customer's satisfaction
This place is a load of garbage. It is super dressed up and full of great equipment, teachers and trainers. Unfortunately - the managament blows. I have heard numerous complaints from not only employees but already EX employees. How does a BRAND NEW business already have EX employees from their new Annapolis location? I'll tell you why - they cannot handle pressure. They do not stick to their word. A very nice Front Desk person has been reprimanded numerous times for offering out the FREE pass that NUMEROUS websites have been telling about - Darren BLUFFin [figures his last name fits] on the other hand feels that they are not to just be "given away". This has been said in front of potential clients and new clients.
The male consulers are a hoot. They pick and choose which potential member they want to talk to - assuming they only pick someone who looks like they will buy a membership versus asking for a free pass. They are money hungry.
The Kids Club is interesting as well. When you walk in this peppy young woman greets you and tells you about the place. It is meant for a huge range of children and yet there are no sections for this to really happen. Mom's have dropped off infants to be held by the employees - those same employees are trying to run around, chase after kids, keep an eye on 10-12 kids per person and sign new and current members in. Seems like a whole lot going on.
The fact that this gym came to Annapolis meant a new change for Annapolations. Instead of it being positive - its corporate and unfair. It took away business from multiple local gyms - such as Big Vanilla, Golds, Evolutions, Annapolis Athletic, Curves and Sport Fit - for really, nothing. Sure its brand new equipment but in my mind - knowing employees are being talked down to by BLUFF, they already have multiple employees who have quit, and are not fair in their sales - then why bother?
I much prefer a gym who has foundation in our area - Annapolis is a great place and we have kept it that way. Lately - our area has been infected with a lot of chain stores/rest. which is unlike who we were a couple years ago. This gym can be a positive for some people but as a whole picture - id rather settle for some older equipment, familiar faces and trustworthy manangment.
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