The complaint has been investigated and
resolved to the customer's satisfaction
24 Hour Fitnesslies.

This place is a load of garbage. It is super dressed up and full of great equipment, teachers and trainers. Unfortunately - the managament blows. I have heard numerous complaints from not only employees but already EX employees. How does a BRAND NEW business already have EX employees from their new Annapolis location? I'll tell you why - they cannot handle pressure. They do not stick to their word. A very nice Front Desk person has been reprimanded numerous times for offering out the FREE pass that NUMEROUS websites have been telling about - Darren BLUFFin [figures his last name fits] on the other hand feels that they are not to just be "given away". This has been said in front of potential clients and new clients.

The male consulers are a hoot. They pick and choose which potential member they want to talk to - assuming they only pick someone who looks like they will buy a membership versus asking for a free pass. They are money hungry.

The Kids Club is interesting as well. When you walk in this peppy young woman greets you and tells you about the place. It is meant for a huge range of children and yet there are no sections for this to really happen. Mom's have dropped off infants to be held by the employees - those same employees are trying to run around, chase after kids, keep an eye on 10-12 kids per person and sign new and current members in. Seems like a whole lot going on.

The fact that this gym came to Annapolis meant a new change for Annapolations. Instead of it being positive - its corporate and unfair. It took away business from multiple local gyms - such as Big Vanilla, Golds, Evolutions, Annapolis Athletic, Curves and Sport Fit - for really, nothing. Sure its brand new equipment but in my mind - knowing employees are being talked down to by BLUFF, they already have multiple employees who have quit, and are not fair in their sales - then why bother?

I much prefer a gym who has foundation in our area - Annapolis is a great place and we have kept it that way. Lately - our area has been infected with a lot of chain stores/rest. which is unlike who we were a couple years ago. This gym can be a positive for some people but as a whole picture - id rather settle for some older equipment, familiar faces and trustworthy manangment.


  • Gy
    gymworker Jan 26, 2011

    I love the gym and the management. I think Darren Bluffin is doing a wonderful job. I know many of the employees there and they say they love their job. Everytime I am there working out, I have a wonderful experience. Not only is it clean, but the staff is very friendly. It sounds like you are talking to the wrong people. You can have ex employees in a fairly new business when the employess performance are less than par. Any good business person is aware of that.

    1 Votes
  • Yu
    yumyumyami May 23, 2013

    I disagree. Darren BLUFFin is an outstanding, professional, and friendly General Manager. The gym is clean and the staff is friendly and not rude like the complaint says. The complaint sounds like it is coming from an ex employee or an unhappy source related to an ex employee. Of course there can be ex employees in a new business, specially one that requires personnel that is motivated and driven, just like the general manager is. If employees don't posses those qualities then they should not be in the industry. I met the BLUFF and his free passes really motivated my lazy friends to become members. Thanks to the BLUFF, they're actually changing their lives. Common sense, nothing is free in this world! Not even the YMCA is free...

    1 Votes
  • 24
    24 hour is bad Dec 19, 2013

    I agree that the gym is extremely poorly run. They really hound u to join when u get the free pass, even after they stopped commissions. The personal trainers have had a lot of turnover. There is a frat mentality among the employees. And complaints to management either fall on deaf ears or result in the offenders being promoted. I will never join another 24 hour again after my experiences at this location.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.