zingisa hadi review: loan

I have been banking with Capitec ban for a while now but in 2014 April I openned a loan account R50-000 and in August 2014 I asked for a settlement letter via email as I could not visit any branch since am outside of the cuntry and I got the settlement letter which was R40-000 and i payed it to the loan acccount and it hought the account was closed but now when I send mney to my capitec account the loan takes it and when i ask they tell me that they never sent me a settlement letter but they did recieve the R40-000 still today am paying for the loan i had settled and when I call they just say I must go to a brach and i have been telling them am outside the country I hve tried everything t resolve this now it is just costing me