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Specsavers Optical Group

52 St. Georges & Castle Street, St Georges Mall, Cape Town City Centre, Cape Town, 8001, ZA
Tue 8:00 am - 5:00 pm Working Hours
Sun:Closed
Mon:8:00 am - 5:00 pm
Tue:8:00 am - 5:00 pm
Wed:10:00 am - 5:00 pm
Thu:8:00 am - 5:00 pm
Fri:8:00 am - 4:00 pm
Sat:9:00 am - 1:00 pm

Reviews and Complaints

Incorrect script into my frame

Good day . I went to take my frame to specsavers possibly on 6.2.2020 (got an sms from discovery). I received an sms that my specs were ready on 14.2.2020 . A few minutes after collection on 17.2.2020 I decided to wear my specs. I realised the script didn't seem right. I took it back the next day, only to be told someone else's script was fitted to my frame. I was told that they would mark my refit urgent. It's nearly the same amount of time that had passed when I took my frame in earlier this month.
My irritation for them mixing my script with another client has turned into frustration.
I don't feel like something is being done to ease my frustration of the mistake on their part.