House & Home South Africa

On Friday 27th November I contacted House and Home N1 City, I managed to speak to Mustafah at Washing machine section - regarding " Black Friday sale for hisense 8kg top loader that will be priced for R2999. The item was not showing on their online store, yet it was advertised in their catalogue. Mustafah assured me that even though the item was not showing online they had more than enough stock at their stores as more of the same items were to arrive soon. He said that there was no need for him to keep one aside for me as he was confident that I will definitely get one.

Anyway my Sister, Carmelita Sampson went to store on Saturday and was assisted by MA Bartlett who advised that they did not have any stock left. My sister informed her of the entire situation and conversation that occurred between myself and Mustafah, her response was that they waiting on the suppliers. My sister however made payment to house and Home and was advised that she will e informed of when stock will arrive. Today is Thursday 03 December - no one contacted her, instead Carmelita contacted House and Home N1 City and apparently MA Bartlett was not in office. Again she was advised that they waiting on stock but couldn`t advise when it will arrive, No extra mile was taken, there was no urgency in attending to our request or any interest really. I would have thought that people will be working extra hard due to Covid-especially where Sales are concerned as we should consider ourselves extremely lucky to still be having Jobs. My other pint is - Could house and home have advertised this item, just to get customers flocking to their store? They never really had any stock and clients will then change their mind and purchase the more expensive Defy Toploader? Many questions come to mind, so I am hoping that I get some assistance with regards to my request to get the toploader I initially wanted as our washing is piling up due to House and Home falsely advertising stock that was never available. If they don`t get what I ordered - I suggest that they give me the Defy Toploader, 8 kg currently priced at R3699 for R2999 as they did not deliver on what was promised.