SUBMIT A COMPLAINT

[Resolved] YuppTVincorrect content, poor service

5
J Nov 18, 2017

1. Ads slow our our service and despite the merchant's assurances, C they don't remove the ads. They have the screenshots and I have acknowledgements
Complaint reference number is 1283707. This was for ads. YuppTV's response is they could only manage to remove some ads. "We are sorry but we have an option to remove only the pre-roll ads only" - YuppTV support team
2. As a related issue, the speed of service is very slow due to ads and almost impossible to watch streaming TV. I even bought a new modem recently, but Xfinity and the modem manufacturer confirmed speed tests
3. As an example: YuppTV said several times that they received our tickets and complaints and acknowledged issues in their service. As an example, we lost 3 days of service. Complaint reference ID: 214777. We have to constantly call and complaint and they always request 5 days to resolve issues, so the service has never been satisfactory.
Lastly, the merchant is streaming content below not related to the program on their list (screenshot below). Reference number: 224194

YuppTV

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

  • YuppTV Customer Care's Response · Nov 20, 2017

    We regret the disappointment which has been caused. We've shared your details with our team and we will make sure this will be resolved.

    We would like to assure you that YuppTV has always held the customer’s best interests at heart and is striving to live up to it.

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