X-Pole USA
reviews and complaints

I called them two weeks ago and left a message. They called me back this morning at 6:33 am, which is weird because they're supposed to be closed at that time. When I called back within five minutes, nobody answered. This is not good customer service. I ordered a pole from their website and used their app to figure out which extensions I needed. The app said I needed the 500 extension for my 10 ft ceiling, but that's not right. Their instructions say to use as few extensions as possible. They also didn't include the right connectors in the package. So I had to spend an extra $49.99 on the 500 mm extension that I didn't need, and then another $79.99 for the 750 mm extension. It's a total rip off.

I ain't gonna lie, I regret buying from X-Pole USA, LLC. I dropped almost a grand on a stand alone pole in March and when it arrived a few weeks later, the bags were all messed up, the pole stand pieces were jacked up, and some of the attachment pieces were rusty and busted. I hit them up right away with pics and vids of the damage, but all they said was that I got the old version of the travel bags. Like, why the heck are they sending out old gear in the first place, let alone messed up stuff? I tried calling them a bunch of times and leaving voicemails, but no one ever got back to me. It's now August and I'm still trying to get my money back and send this crap back to them. They went MIA for over two months, even though I emailed them every week to try and sort things out. I finally got them to send me boxes with labels to ship the four huge boxes back, but they want me to either haul them myself or pay $16 for FedEx to come pick them up. After all the crap they put me through, I ain't doing either. They even sent FedEx to my house four times in one week after I told them I didn't have the boxes. I've been chill and respectful this whole time, but this whole ordeal has been a nightmare. Don't waste your money, time, or energy on these clowns.

I ordered from X-Pole USA, LLC a month ago and they haven't replied to my emails. I placed my order on August 2 and their website said it would take 2 weeks to send it. I emailed them on August 13 and 23 but got no response. I posted on their Facebook page and they said they would remind the team that handles the orders. Their website now says it takes 4 weeks to process orders, which would still be late even by their new standards. My order number is Order ***.

I bought an xstagelite from X-Pole USA, LLC on September 20. They charged me for the product and *** shipping, which was calculated based on my address. But weeks later, they emailed me asking for *** more. I was like, what the heck? I already paid in full! I told them I wouldn't pay any more, but they still haven't processed my order. I've been trying to reach them through email and social media for weeks, but they're ghosting me. It's so frustrating!

I got a pole from X-Pole USA, LLC but it had a messed up part. I asked for a new part but the two they sent me were either broken or the wrong size. I bought the XPERT Pro (PX) - 45mm, Chrome for $349.99 on 03/22 and my order number is #XXXXX. I talked to them on Apr 3, 2020 about the x-joint and finally talked to a tech on Apr 14, 2020. I got some WD-40 to try and fix it but it still didn't work. They sent me a new part on May 11 but it was broken and missing a piece. They sent me another one on May 13 but it was messed up and the wrong size. I messaged them on the same day and they finally replied on Jul 20, 2020. I asked if I could return it and get my money back but they haven't replied since.

I had a problem with buying stuff on their website. They took my money and then gave it back without sending me my order. My account showed that I made two orders that were the same. I waited for months to buy my stuff, but then there was a problem with my bank card. I fixed it, but they kept taking my money and then giving it back. I kept trying to buy my stuff, but there was no confirmation that it went through. So they took my money and then gave it back, and I still don't have my stuff. They won't answer the phone, and they won't call you back. They say they're too busy to answer emails for a week or more. They charge different prices for shipping. One thing costs $15 to ship, but if you add something smaller (like I did), they charge $45. I had to pay it because there's no other way to buy from them.

I ordered my pole on 11/26 and was told it would come by 12/22. But it still hasn't arrived. I tried emailing and messaging them on ***, but they didn't respond or help me. Then, they sent me an email asking for my credit card info and a bill with my billing address, which I thought was spam. When I messaged them, they told me to fill it out. I asked for a customer service email, but they didn't respond. I finally found it on their website and emailed them on 12/22, but they didn't respond. On 12/24, I messaged them on *** asking for a refund. They gave me an email to contact and asked for my phone number, but I haven't heard back from them since. It's been over a month and their customer service is terrible. I just want my money back.

I bought two of X Poles most famous stuff on 11/27. I tried to cancel the payment on PayPal but it didn't work and I got charged $447.48 on my debit card. I waited a few days to see if the PayPal order (#***) would reverse itself. I made the purchase on the same day 11/27 via *** and my partial *** payment of $225.50 was approved and processed. I only got a confirmation email and updates for this order (#***). There was another order (#***) on my account that was cancelled. I contacted X Pole via email on 12/3 and explained what was going on. I was given an extension and told to call a number, but no one answered despite calling during business hours. I got charged $894 and some change for both purchases. I think the company is not investing the bill properly as I haven't received any further emails or returned calls to get to the bottom of this.

This company is not good for businesses or business owners. We ordered 10 poles and paid a lot of money for them. Before we bought them, we asked about refunds and exchanges. They said we could exchange them as long as they weren't opened. But when we tried to exchange them, they didn't want to help us. We needed to exchange them because we couldn't get a permit to install them. We tried to contact them many times, but they didn't answer. Don't do business with this company.

This company sells bad stuff and don't care about their customers who already bought from them. They only care about new customers and money. I got a dance pole from them a year ago and it's not working right. I told them about it and they agreed it's not good, but they never helped me. My warranty is over now and I still have a bad pole that's not safe to use. They say don't contact them, but how do we get help? I tried to talk to them on social media every day, but they ignore me. Lots of people have the same problem, but they only answer new customers. They do live streams to talk to new people, but not us. I have proof they ignored me on a live stream and the person was supposed to help me before. I will make a group on social media to get all the unhappy customers together. This is bad business. They sold me a bad product that could hurt me and they don't care. I have proof I tried to talk to them on social media since June .

I got a pole extension from XPOLE on December 3. It took forever to arrive and there were a lot of changes to the delivery from ***, but eventually they said it was damaged and XPOLE knew about it. I waited a week and heard nothing, so I called *** and they said I had to contact XPOLE. But XPOLE never contacted me first! I emailed them and tried calling, but they just sent me to voicemail every time. Finally, after two weeks, someone called me back. They said they would send me another one, but this happened four times over three months! Every time I talked to someone, they said they would send another one, but they never did. Finally, I asked for a refund and *** said she would send me one and the item again. But two weeks later, I only got the item, not the refund. I called her and she didn't answer. This company is shady and unprofessional. They don't stick to their word and they caused me a lot of trouble and charges on my phone bill. XPOLE, give me my refund like you promised!