Balianti review: Impossible to use their program

The company www.balianti.com built the program for our company. These jerks did something with it, so the program didn’t work and asked for the key. We called to the company and asked to provide the key, but the rep told us that it was some ### and they didn’t have such thing. WTF? We have no idea what to do now, so please if someone can help us simply post comments and your ideas.