Workrr.ai review: Misrepresentation of product functionality and lack of support

I purchased Workrr's SaaS platform on January 31, 2025, based on verbal and recorded claims that the system would be fully functional within 7–10 days and included a "no-risk" refund guarantee if the product did not perform as promised.

From day one, the software was plagued by technical issues that rendered it unusable. Critical platform components—such as AI Voice Agent outbound calls, lead workflow triggers, and A2P registration—either failed outright or required repeated manual intervention. Despite our team spending countless hours attempting to troubleshoot through their training videos, the agency setup was still not fully live more than a month after payment.

Key issues included:
• Repeated failures in AI voice call automation and lead trigger workflows.
• Incorrect and outdated onboarding instructions causing delays and A2P rejections.
• 5–7 day lag times for customer support SLACK replies (if any at all).
• Broken core features such as the outbound calling agent and workflow automations.
• A complete lack of proactive communication regarding known outages.

Workrr acknowledged platform issues (evidenced by their waiver of March fees), yet failed to provide a working solution. After giving the company over two months to resolve the problems, I requested a refund as promised during the sales process. My requests were ignored, and all communication from Workrr ceased after April 11, 2025.

Workrr did not honor their refund guarantee and failed to deliver a functional product, resulting in a financial loss and wasted time for our business.

Final Verdict: The Workrr Sale Representative made materially false claims about its software, failed to provide adequate support, and abandoned all communication once refund was requested. I advise other businesses to exercise extreme caution before engaging with this company.