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Woodforest National Bank

Woodforest National Bank review: money orders purchased and accidentally destroyed

L
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4:43 am UTC
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On August 6th 2019 I purchased two money orders. One for $50 and one for $10. They were accidentally burned. I went back to my branch to see about getting them replaced. I was told I would have to wait 90 days. After the 90 day waiting period I returned to my branch and was told the only way to get my money back was to stop payment on the previous money orders at a cost of $35 each. It is my understanding that after 90 days the money orders would have been void. So therefore there would be no need to stop payment on them. Is there any way I can get my money reimbursed without having to pay the fee for stopping payment on the already void money orders?

Woodforest National Bank response
Dec 13, 2019 9:27 am UTC
Woodforest National Bank customer support contacts
Address

25231 Grogan's Mill Road, Spring, TX, 77380, US

Website

woodforest.com

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