The complaint has been investigated and
resolved to the customer's satisfaction
Wine InsidersNever send order

I purchased a wine club membership for my wife for a Christmas present. Both of us were pretty excited about it. I received a confirmation email on my order. After 50+ days, we did not received anything, so I called them. They claimed that they didn't receive the order. Every person I spoken to had a different excuse. They were unapologetic. Furthermore, the primary person that was responsible for the order was pretty rude. I would not do business with them again. I looked over at and it appears that their service is going downhill. Unfortunately wineinsiders will not let me rate them on Bizrate!

Buyer beware! ... Better still, look somewhere else!

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