Window Nation review: Lack of professioalism

★☆☆☆☆

Our experience with Window Nation of Colorado Springs was disappointing from start to finish.

We gave Window Nation good faith to professionally order and install six windows in our home, trusting their promises that a professional crew would complete the job correctly in one day. Instead, the original installation lasted more than 10 hours, one of the workers stated he was actually a painter and not a window installer, and three of our windows were installed incorrectly. Privacy glass that was ordered for another room was mistakenly placed in our front room windows, leaving us unable to properly look outside for weeks.

Window Nation had to reorder our windows three to four times because they repeatedly got the order wrong. Even after the correct windows finally arrived, we were not treated as a priority despite months of delays caused entirely by the company's mistakes. We were scheduled only when they had time, while other customers were placed ahead of us.

There was also damage left inside and outside our home during the installation process.

Chris, who identified himself as the Colorado Springs director, initially discussed compensation with us and later stated that we should have given him more "good faith" time to determine an amount. However, we feel that we already gave Window Nation good faith by trusting them to professionally order and install our windows from the beginning. After we posted a one-star Google review describing our experience, the compensation discussions ended and we were told they would no longer work with us on our complaint.

Joe and Nathan, the installers who finally corrected the problem, were courteous and professional, and we appreciate their efforts. Unfortunately, their work could not undo months of inconvenience, repeated mistakes, poor communication, and frustration.

Potential customers should understand that if mistakes are made, correcting them may take months, and seeking a fair resolution afterward may prove difficult.