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Wimdu Complaints 3

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5:43 am EST

Wimdu Unbelievable

Don't trust them and don't waste your money. Choose more reliable and responsible services.
I needed to cancel my booking. You may say that it's nothing special, especially if I cancel it within 24 hours, many booking services have policies like this. But Wimdu doesn't, it's different. I had no idea that they were going to keep twenty percents to themselves! And it's only because I changed my mind and canceled within a couple of hours before 24 hrs! No, thank god I have my money now, but I didn't expect them to steal some of it. Appalling.

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2:23 pm EDT

Wimdu Apartment rental

I rented an apartment in Munich through Wimdu for this summer. I paid the full rate for the four days by credit card on March 20, 2015 (1, 805.40 Euros which at that time equalled $1, 964.62). The apartment was listed under the name "Attractive, Near to the Oktoberfest" and was advertised to have 3 bedrooms, air conditioning, and a washer/dryer. When my husband, our four grandchildren (ages 11 through 16), and our adult kids (the grandchildren's parents) arrived at the address we had rented (Landwehrstr. 40 in Munich), Roswitha (the landlady) met us telling us that there was no "energy" in the apartment and so she had two other apartments to divide us into. She promised that it was being worked on I said we would try this for one night. It did not occur to me at the time to ask to visit the apartment we had rented because i had no reason to disbelieve her until I thought about it later. She put the family of 6 in a one bedroom apartment where a light outside their window went on and off all night and no one got any sleep. The apartment was very small, had one bathroom, and was hot. Munich was in the high 90s (Fahrenheit each day we were there). She put my husband and me 4 floors away from the rest of our family in a room with two cots (not beds, cots). The room was so small that we could not open our suitcases without putting them on the cots. There was no air, one window, and no air came in there. We also were awake all night. The next morning I found Roswitha had texted me around 6:30 AM saying that someone was coming to work on the apartment. I texted her that we could not stay in the apartments any longer and that we would be looking for a hotel. I also texted her later that day asking if it was fixed yet and she did not respond--not in email, text or phone call. We spent hours looking for another place. We walked the streets and went into every hotel we came to---August in Munich is a very busy tourist season and we were a large group. We needed 3 to 4 rooms to accommodate all of us. Finally the family sat down for lunch in the basement of Rathaus where it is air conditioned and I stood outside in the sun and heat where I could get phone connection for over an hour having AMEX find us a hotel. We ended up in a hotel far enough outside the centre of Munich that we had to take two taxis every time we went to dinner, to the train, to the old city. We had to rent 3 rooms and we had to pay for laundry since we had not brought as many clothes because we had rented a place with a laundry---which we did not get. Our total bill at the hotel was over $3, 000 for the rooms alone. The laundry was $200.
I had continued to contact Roswitha by text and email and told her I would be in contact with her and Wimdu as soon as I got home to get a refund for the three nights we did not have the apartment. Although I believe she should refund the entire amount because she did not give us the apartment we had paid for, I am not trying to be unreasonable. The refund of the three nights is what I am requesting.
I contacted Wimdu and Roswitha on line as soon as I got home (12 August). Roswitha did not respond until I put a review on her website. Her response was full of untruths and half truths and said I was at fault.
I contacted Wimdu again on 21 August when I had not received a response. I only received a response on 20 September after I had put a review on their website. And the response was largely a letter sent to all complainers. The response from Wimdu was that because I had not contacted them the day I arrived, I could no longer receive a refund. Hmmm. I was still trying to negotiate with Roswitha during that time.

I should be but am not asking for my money back for the first night when we did not get anything near what we had rented. I am asking for the three nights after that when we could not use the space we had rented. I also am not asking for any reimbursement for any of the extra money we had to spend (and it was sizable) because Roswitha did not give us the apartment we rented and paid for.

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4:31 am EDT

Wimdu The company refused to return money back, because the card was duplicated

I won’t advise anyone to book the apartment through the company www.wimdu.com. I have registered and paid the deposit, but due to my personal circumstances I needed to cancel the booking. I made it 3 weeks before the first vacation day. I received the email that I would get money back within 7 days, but I waited 2 weeks and got nothing. The company scammed me. When I called them, the rep told me that the card was duplicated and wouldn’t get money back.

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Is Wimdu Legit?

Wimdu earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Wimdu to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Wimdu is known for their high standards and safety. If you're thinking about dealing with Wimdu, it's wise to check how they handle complaints.

We found clear and detailed contact information for Wimdu. The company provides a physical address, 11 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Wimdu's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Wimdu.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Wimdu.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

According to our analysis, Wimdu appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • Wimdu protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

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Overview of Wimdu complaint handling

Wimdu reviews first appeared on Complaints Board on Sep 11, 2015. The latest review Unbelievable was posted on Dec 12, 2017. Wimdu has an average consumer rating of 1 stars from 3 reviews. Wimdu has resolved 0 complaints.
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  1. Wimdu Contacts

  2. Wimdu phone numbers
    +1 (347) 913-7106
    +1 (347) 913-7106
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    United States
    +44 203 807 5450
    +44 203 807 5450
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    United Kingdom
    +49 302 2012 2033
    +49 302 2012 2033
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    Germany
    +43 720 775 960
    +43 720 775 960
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    Austria
    +41 435 083 174
    +41 435 083 174
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    Switzerland
    +45 89 880 317
    +45 89 880 317
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    Denmark
    +34 902 636 234
    +34 902 636 234
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    Spain
    +39 694 807 840
    +39 694 807 840
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    Italy
    +33 178 902 658
    +33 178 902 658
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    France
    +31 208 081 294
    +31 208 081 294
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    Netherlands
    +351 707 787 778
    +351 707 787 778
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    Portugal
    More phone numbers
  3. Wimdu emails
  4. Wimdu address
    Voltastraße 5, Berlin, 13355, Germany
  5. Wimdu social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
Wimdu Category
Wimdu is ranked 3 among 3 companies in the Home Rental Services category

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