WildBlue Communications, Inc. — WildBlue's ripoff FAP policy and throttled connections
Wildblue’s satellite technology limitations, the “bent pipe” as it is called coupled with Wildblue’s desire to make sure that the bottom line is maximized.
The “bent pipe” if you can imagine the USA as one large rolled piece of cookie dough with one little round cookie cutter knocking out pieces as close together as possible so as to not waist any dough. That’s the “bent pipe” this technology limits the number of users per circle. Now, to overcome the limitations they “Wildblue” have perpetrated a fraud upon paying subscribers with the so called FAP policy “pure spin”. This policy has been instituted only to cover up the out right theft of paid for bandwidth. Yes that’s what I said theft; you are punished for efficient uses of you’re paid for subscription package by “Throttling” your connection. What is “throttling” you say. The bandwidth that you are supposed to get is stolen from you so they can squeeze in a few more paying subscribers all under the guise of FAP “Fair Access Policy”. This “throttling” of your connection is basically choking it to less than 1/3 of what you pay for. Their supposed 512 kbps down and 128 kbps up package rate is cut to 125 kbps down and an unbelievable 23 to 25 kbps UP! Hell, you can’t even upload a small text file to your favorite website, I’ve tried. Hardly better than dialup because of the severely choked UP rate. Their technicians refer to this as “a FAP condition”. If you pay for a 512 kb pipe then that is your limitation, neither DSL nor Cable choke their connections this way. By downloading or uploading only a few files, to much surfing, and deleting the files stored in your browsers cache requiring the re-loading of a web page or web sites that you visit. All these things can cause you to easily exceed these ridiculous limitations. Your bandwidth is taken from you for 30 days or more. All the while you get to pay for bandwidth you can’t use. They ignore your requests to cancel service and try to sell you more expensive packages instead. Half of their helpdesk people can’t answer a technical question and their favorite response is to have you call into their main number so you can be put on hold for 30 minutes or so. Don’t even think about WildBlue as a high speed access choice.
WildBlue wants you to use “ www.toast.com and www.testmy.com “ test sites for determining your connection speed however, these test sites use small packets, these small packets will falsely indicate your connection speed. A better test would be www.speakeasy.com/speedtest there large packets are used to test your true connection speed. Why large packets; the internet is a high bandwidth “pipe” using large amounts of data “large packets” so only test at sites witch transfer large packets. Sending a mouse down a small pipe may work try sending a rabbit, your connection gets choked. Once again Wildblue puts “SPIN” on their explanations to trick you into thinking wow they are looking out for me. Nothing could be further from the truth they are out to deceive their customers so they can increase their bottom line by crowding their “pipes” with more users than their “bent pipe” technology is designed to handle. By the use of “throttling” WildBlue can re-distribute unused bandwidth to even more paying customers.