I ordered a Bezzara espresso machine Form WHole Latte Love. It broke down within the first year, parts malfunctioning, boiler rust, and shorting out the outlet into which it was plugged, etc. They made numerous excuses, including blaming me for using soft then hard water. When I suggested this was a lemon unit they tapped dance avoiding admitting that a new machine should not have these problems. I sent back the unit for repairs at my expense. The machine cost $1800, and the repair estimate is $900. It gets worse. They have had the unit for 2 months and it has not been repaired.
Recommendation: Avoid at all costs. There are many reputable providers with excellent customer service.