White Castle review: customer service received from the manager ( 1 comment)

Let me start of by saying that I have been a White Castle patron for almost forty years, and have never experienced the treatment that I am about to write about. I placed an order for four original sliders, small French fries and a small drink, which was order number one on the menu board. Instead, the waitress (woman, Indian, Caribbean descent, short, about five feet, four inches tall, black hair, medium build - Employee #211) charged me for order number four (fish sliders, small fries and small drink). Of course, she did not repeat the order back to me to confirm that it was the right order. When I arrived at the window and received the order and my receipt, I advised the waitress that I placed an order for four original sliders, small French fries and small drink (Order number one). She stated that she thought I ordered the fish sliders with the french fries and drink. She then confirmed the order with manager (Black woman, about five feet, six inches tall, medium to slightly heavy build, short hair, Caribbean accent). I then stated to both of them that I ordered a number one. The manager told me that it was my fault that the order was wrong, and told the waitress that there was no difference in the cost of the orders. She then sucked her teeth and placed my order in the bag and gave it to the waitress to give to me. I pulled off and went to the parking lot to check my order. Instead of giving me the original sliders I ordered, she gave me cheese sliders. So she got the order wrong twice. As I stated previously, I have been a White Castle patron for almost 40 years. I will still patronize White Castle because of their commitment to good food and good service, but I will not return to this location as I was insulted by the manager and did not receive what I ordered. The manager was very rude and unprofessional. And I did not expect to be treated like this, given the reputation of White Castle.