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I was sold a Wave-Tech Pool (32K) + financing for $4K in a retaining wall to support the pool. I paid $2K cash down, for a total expenditure of $34K. I have since found blogs and internet postings of over 43 complaints with the Attorney General's office, 84 unresolved complaints with the BBB. When I first looked into the company, the standing with the BBB was good, unless you yahoo-search "disaster" and "law suit" and Wave Tec Pools you are unable to discover the hundreds and hundreds of people who have been destroyed from Wave Tec business practices. I don't understand why they are still allowed to be in business.
Here is my story - these are only the highlights, the rest of the "pain" and frustration over the last 4 months is too lengthily to compile.
The first contractor did the following:
A. Disregarded city approved permit specs, refused to dig in area that was permitted then Dug the pool in the wrong area, placed walls up unleveled which created an "above ground" pool. This placement was not permitted and the entire pool bracing had to be dismounted, leaving a 12' x 20' hole in the center of my yard with a mountain of dirt behind it, over 16' tall.
B. Erroneous and Unnecessary Trench: The 12ft long, 4 ft deep trench along the side of my home -- beginning at the main juncture of my sprinkler system pipes in the back yard, when only six inches was necessary. They plowed through the red flag markers that indicated where the electrical system and sprinkler system was.
I have to attend an "Architectural Board Committee Review" from my homeowners association and face fines up to $50+ monthly until this is resolved.
C. Next Contractor came, WaveTec agreed to have this new contractor extract the dirt from the yard from first dig and haul away, I agreed to the comprise to dig then deeper and put more money into a retaining wall.
D. Contractors took the dirt to be hauled away and instead, put the dirt back into the first dig, leaving now a large mound in the original hole.
E. Contractors dug the second hole, but not deep enough and very very very unleveled, but still placed pool wall bracing. contractors requested the second "check" from Superior funding, turned into WaveTech. The contractors then abandoned work and the site.
F. Contractors cannot return phone calls because they say they have a "problem" with WaveTec, compensation for work that is due to them, etc. etc. etc.. They have walked off the job and will not return.
G. WaveTec refuses all phone calls and will no longer reply to emails.
H. Superior Funding, of which i found out is owned by the same person that owns WaveTec, Curtis Batts, calls frequently for monthly payments of which I have sent, but they cannot seem to find.
I. I am writing to determine if there is a class-action law suit, to get my own attorney to pursue in full or to have some kind of intervention into this situation.
Company details:
Company in Breach of Contract: Wave Tec Pools Inc. Georgetown, TX 78626
Owner: Jason B Herring, #[protected].
Wave Tec has a new name with the same workers. It's Synergy Pools.
The Wave Tec phone numbers are no being answered, but the Synergy Pools number is certainly equipped with a secretary. The number is [protected]. None of the Wave Tec employees answer the phone, but you can try leaving a message through that number. They'll ask you if you're a Wave Tec customer; just say "no". Otherwise your message will go into the garbage. If anything, say "I'm a New Synergy customer, wanting to speak to... so and so..." I recommend we all confront them, and bombard them with phone calls to their "new" number and "new" name. I've never been so disgusted with a company in my life. I hope they all rot in hell.
We have had a wave tech pool for 5 years now and it has been nothing but trouble.
Problems to numerous to list. Now the liner has shrunk and tore away from the pool sides. We didn't know there were others out there. I am willing to contact an attorney if everyone would be willing.
Any news on a class action against Wave-tec? We are in Oklahoma and all the complaints we have read about are also our nightmares. This Co. is pretty sly... I guess I should have read all the fine print - I didn't realize that our home would carry a lien for this company. The things that we were promised didn't happen and by the time financing was arranged - it was too late to cancel. Our contractors were different each day that they DID show up and I know of 2 that were drinking on the job. They are a very sticky company - get you hooked then stick you with problems and promises.
I also have pictures where the side of the pool caved in and the metal cross bars were bent. This was because the cement truck got too close to the pool and the earth caved in... They never replaced the metal but bent them back into "shape". The pool is still crooked on one side - but so far is holding... fingers crossed!
We were also told that this would be near maintenance free! HA My husband is disabled and cannot keep up the "pool maintenance". We were told there would be no problem - He wouldn't have to do any of the maintenance that other pools require. We can't find a pool cartridge and when we finally found one we had to order it and that thing is expensive... (Who is getting a kick back on this deal?). Like, [censored]s, we believed them. Guess we had "sucker" written all over our faces!
Anyway... We would like to join your class action if it isn't too late. I only wish I had done my research earlier and found out the truth about this company.
Screwed Sooners in Oklahoma
Sherry and Bill
Man I'm so damn pissed off. I signed my contract in October 06,its now June 07 and there is nothing to show for a pool except a big ### hole in my backyard. I'm ready to see who is going to head this up? The longer we wait the longer we have no pools. Contact me at conwaye3@hotmail.com. ASAP!
My wife and I just purchased a new home and were looking to install a pool. After all that I have read here and on other web sites, there is no way in hell I now or ever consider Wave Tec.
FYI… I know an individual who use to work for Wave Tec. According to him Wave Tec can best be described as Finance Company that just so happens to offer pools on the side.
I just signed a contract with Synergy Pools on Sunday and I had until last night to cancel it. I put a little down and I want to cancel now. By the way this is the new name for Wave Tec (Synergy Pools) I was told even if I wanted to cancel after last night it would not be a problem. I called to cancel and it was a different story. Does anyone know what I can do at this point ? They said they will call me back and discuss it with me and see what they can do but doubt I can cancel and If they let me they will keep my down payment.
We bought Wave Tec's Infinite Pool for $20,ooo U.S. and have never seen it. They refuse to send it to us. That's 20 thousand dollars! Please let me know if there's a class action suit.
I too had a pool installed by Wave Tec, and it was a nightmare to get done. I had to hand hold them through the whole approval process and constantly complain about their lack of responsiveness. I had to pay a couple of thousand dollars extra for a "french drain", which they claim they never knew would be required when they sold me the pool. I contracted with them in May of 2006, and my pool didn't get installed until November. Since that time it has had a leak with causes me to loose between 1" and 1.5" of water per day (in the 17'x'31' kidney shaped pool). They have failed to return my call for 2 weeks now. I'm sending them a certified letter tomorrow. I too would be interested in hearing about any lawsuits. Email me at zealousky -at- hotmail -dot- com. Good luck to us all.
Regards,
Simon
The first year Wave Tech put my pool in I had water damage in all 4 of my bedrooms from the landscaping that they did. When they came out of course they said it was my fault. I explained to them I had new carpet and needed to remove all the carpet from one bedroom due the the extent of the water damage.
I have called them numerous times in reference to my total amount not going down but up. I paid 26K for the pool and owe more for it now then when I bought it. I have spoken with Mr Penn numerous times and he continues to tell me he will check on it. I am wanting to refinance my house and pay them off but they keep giving me a different pay off amount. What resolution can I have to get them to repair my cracks and give me credit for the years I have paid on the pool.
I smelled a rat one year ago when I contacted Wave Tec Pools. Their rep called twice to reschedule telling me once that he was tired and did not want to come out. When I spoke to them about financing they were more interested in offering me a second mortgage than in an installment plan. Since I have substantial equity in my home I did not want to tie up my house. I told them to take a hike.
I have been dealing with the night mare that is Wave Tec for over 3 years. I have a never enjoyed the pool and yet I have to make payments every month or I will lose my house. I trusted the company and believed in them and I still can't believe what has happened. I am so disgusted. I will contact an attorney as soon as possible. I am tired of this. With so many complaints, they need to be sued and we need to get our money back.
If you have any advise, please email me. Thanks, Maria Garza, Houston, Texas
I worked for Wave Tec. All I can say is buyer beware! This company will rip you off. If you get anything resolved with them it will be a miracle. I worked for them for 2 months about a year ago and they still have not paid me a dime. I haven't even been reimbursed for my expenses (mileage, hotels, etc.)
Stay away from Wave Tec if its not too late!