Just receive a Chapter 7 Bankruptcy filing for Jason B. Herring, , dba// Seven Marketing, , and Wave Tec Pools. I won a $300.K settlement here in Oklahoma court for one of the many terrible pools that Wave Tec built. Hope all of you have received this Chpt 7 Notice, , EVERYONE needs to contact the Texas Atty General and file a case against him, , as he made millions of of US.
If you have a question email me at::: [protected]@yahoo.com
I ordered my in-ground pool in June 2006 and the installation was completed in October 2006. I have folds bends and crinkles, wrinkles in the liner, which in the long run will damage the liner. The pump has stop working, and sets lower than the pool itself, here are some of the things that are wrong:
Liner has a tear
Pump is setting lower than the pool
The two drains on the bottom don't work
The pump has stopped working
The liner has wrinkle and folds
There is a part missing from the pool that was never brought back
The pool is out of specifications
I have contacted Wave Tec Pools, sending email and making phone calls for the past 8 months with no response. I paid $24, 000 for this pool and the customer service that I have been receiving is horrible, I have talked to two Wave Tec reps, and they were of no help. This was a very bad pool install. I have sent pictures of the defective pool to Wave Tec Pools with no response. Also, the pool installer left his equipment, and never returned. He left to get a part for the pool and never returned with that part.
Wave Tec Pools CEO, Jason & Kimberly Herring, do not appear to be concerned with the quality and workmanship of their very expensive product, Wave Tec Pools are distributors of FOX POOLS. I have contacted FOX POOLS Corp., and they have contacted Wave Tec.
I worked at this company for 6 months. What a joke. The owner is nothing more than a money hungry, arrogant, egotistical piece of #$%^. The so called (higher ups) at Wavetec used to sit around and laugh at pictures customers had sent in showing the unbelievable problems with their pools. The turnover was unbelievable. But, apparently Wavetec and it's illustrious owner have gotten their just reward because if you drive past the old office the sign is painted over in white and there is a for sale sign. Their websites still are up so who knows what kind of scam this guy is running now. I hope the owner and his arrogant and disgusting wife are feeling the pain because they sure as hell put a lot of people through it themselves.
This is to address anyone who has purchased, is mid construction, or is in a legal dispute with WaveTec...
Wave Tec Pools has to be the most unprofessional company I have ever seen. 8 months ago I had a salesman come by to sell me a pool. He looks at my backyard and says "no problem, I don't see any septic tank or field here". I am new to septic tank as I just moved in. So I ask him outright " if there is something in the way, what happens"? He replies, "Oh, you get a full refund". So, next a surveyor comes out and promises me the same thing that nothing is in the way, and I would get a full refund if there were.
Then a lady, Mary Ann, Who by coincidence does not work for them anymore so they say, leans on me for the next 5500 check, and has my survey in her hand. She says the same thing as the others. There is nothing in the way and I will get a full refund if there is. So, with my initial $5500 and this $5500, I am in this for 11,000. 2 months go by and they dump a ton of equipment on the side of my house.
A month later they finally come out, dig a big hole in the backyard, hit a septic pipe and say, OK, we can't put it here. We will be back in touch. A Month after that they send 2 guys who can't speak a word of English, and they proceed to paint a pool outline in my FRONT YARD. They say, "we start dig now". I said, no you don't. I proceeded to contact the office, and 10 messages later I get Mark Daniels. He comes by and confirms that the placement is ridiculous. He then says, "Ok, so you want to cancel? We will charge you 30% of the total pool!" That’s 30% of the $22000! I proceeded to tell him about everyone telling me I was getting a full refund, as nothing was done, the equipment they had on the side of my house they said did not have to be ordered as it was a cancellation from another customer, and I have a hole and punctured pipe in my backyard.
I was trying to settle this amicably, so I said, "OK, lets try to work this out". Mark Daniels says "OK, I will bring this to my CEO and try to get this worked out. A Month goes by with me leaving no less than 15 messages. Finally he calls me back and says, "Oh, we are putting a settlement together now". That was 2 months ago! I leave message after message with no response. They basically robbed me of $11,000 and have not contacted me since. They have 43 complaints with the Attorney General's office, 84 unresolved complaints with the BBB.
These people are outright crooks and need to be shut down. Now I will settle for no less than a full refund as I have to get someone to fill the hole in my backyard, fix the pipe, and replace all the grass that was ripped up from not only the hole, but the equipment that killed all of the grass on the side of my house.
We were very excited to finally be able to have a pool. When the sales Represanative first came He told us that Wave Tec Pools where the best in the market, with very low maintenance and with great warranties. We mention that we had had other local pool companies come by and one of the problem was the access to the backyard. He measured and said that a company as BIG as Wave Tec that would never be a problem and that Wave Tec would get in and out with no problem. We mention to him that this would be a cash deal and that was all we would have to spend. We were also so eager to swim and this very summer and the REP. promised us that we be swiiming in our own pool in one month upon signing the contract. So we did and send the 1st payment on a form of a cashier's check and after 2 weeks of not hearding from them I decide to call them. They just gave me the run around and until 4 months later our pool kit arrived. The installer came by after a week of the pool kit arriving and stated that the access to the backyard was to small. I told him what the REP. had said and he advised me to call WAVE TEC and I did. WAVE TEC wanted to knock down a rock wall at my expense as well as putting it back up. They wanted other $2,000 more for them to take care of that. But that was not part of the aggrement with the REP. and we did mention this problem from other local pool com. My frustation are that they demand quick payments with few or any results. You can leave thousands of voice mails and never get any answers or call back. After all, the bad experice I had with WAVE TEC POOLS before the pool was even built, I could not imagaine what other problem I would have with any warranties. So, before I went any further I decide to cancel with a penalty of 30%. Which was hard at first to do but in the long run I knew it would be best. MY ADVISE IS TO GET EVERYTHING IN WRITTING OR RECORDED BEFORE SIGNNING ANYTHING WITH WAVE TEC POOLS.
I was sold a Wave-Tech Pool (32K) + financing for $4K in a retaining wall to support the pool. I paid $2K...