Menu
For Business Write a review File a complaint
WatchMaxx Customer Service Phone, Email, Contacts

WatchMaxx
Reviews and Complaints

www.watchmaxx.com

Learn how the rating is calculated

2.3 23 Reviews 15 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

WatchMaxx Reviews 38

ComplaintsBoard
P
Verified customer This review was posted by a verified customer. Learn more

WatchMaxx Top-notch from web order and customer service

Top-notch from web order and customer service...to shipping, delivery and final product. Very pleased with Watchmaxx.

Read full review of WatchMaxx and 3 comments
Hide full review
3 comments
Add a comment
Z
Z
Z. Murazik
Verified customer This complaint was posted by a verified customer. Learn more

Top-notch from web order and customer service...to shipping, delivery and final product. Very pleased with Watchmaxx.

J
J
J. Lowe
Verified customer This complaint was posted by a verified customer. Learn more

We purchased a watch for $7500 from their website. They sent an email saying it would be delayed. The email stated we could either wait on the watch or cancel or get another watch at a discounted price. They have the same watch listed on *** for $7950(*** fees) I called to see how long it would be delayed and they said actually the watch was in stock but was $8500 and priced wrong and they could not sell it to us for the advertised price. They also at the same time while on the phone canceled the order and refunded the money ... HORRIBLE EXPERIENCE... Who does this? Advertise a watch for sell, take the money, then sends email stating one thing when it's something different. They were NEVER going to ship us the watch and they were hoping we would just cancel so they would not have to admit their mistake.

J
J
J. Langosh
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a Tag from their website last 4/3 and paid $25 for it to be delivered between tomorrow, 4/7 and 4/8. I sent them an email asking whether the item will be delivered on time since I paid the extra $25 because according to their website, it's still processing and has not shipped yet. However, I did not get a reply from them. It's just discouraging to receive an awful customer service after paying a high price for a premium product. I decided to just cancel my order. I am just waiting for a feedback from watchmaxx.

ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

WatchMaxx I purchased a Tag from their website last 4/3 and paid $25 for it to be delivered between tomorrow, 4/7 and 4/8

I purchased a Tag from their website last 4/3 and paid $25 for it to be delivered between tomorrow, 4/7 and 4/8. I sent them an email asking whether the item will be delivered on time since I paid the extra $25 because according to their website, it's still processing and has not shipped yet. However, I did not get a reply from them. It's just discouraging to receive an awful customer service after paying a high price for a premium product. I decided to just cancel my order. I am just waiting for a feedback from watchmaxx.

Read full review of WatchMaxx
Hide full review
ComplaintsBoard
H
Verified customer This review was posted by a verified customer. Learn more

WatchMaxx We purchased a watch for $7500 from their website

We purchased a watch for $7500 from their website. They sent an email saying it would be delayed. The email stated we could either wait on the watch or cancel or get another watch at a discounted price. They have the same watch listed on *** for $7950(*** fees) I called to see how long it would be delayed and they said actually the watch was in stock but was $8500 and priced wrong and they could not sell it to us for the advertised price. They also at the same time while on the phone canceled the order and refunded the money ... HORRIBLE EXPERIENCE... Who does this? Advertise a watch for sell, take the money, then sends email stating one thing when it's something different. They were NEVER going to ship us the watch and they were hoping we would just cancel so they would not have to admit their mistake.

Read full review of WatchMaxx
Hide full review

WatchMaxx Complaints 0

Looks like WatchMaxx has no complaints yet, which is great!

However, if you have something to share with the others, you can write a complaint

Leave a complaint
Subscribe to receive notifications of all new customer feedback

If you represent WatchMaxx, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About WatchMaxx

Screenshot WatchMaxx
WatchMaxx is a reputable online retailer that specializes in luxury watches. With over 20 years of experience in the industry, WatchMaxx has established itself as a trusted source for authentic, high-end timepieces. The company offers a wide selection of watches from some of the most prestigious brands in the world, including Rolex, Omega, Breitling, Cartier, and more.

One of the things that sets WatchMaxx apart from other online watch retailers is its commitment to providing customers with the best possible prices. The company has a price match guarantee, which means that if you find a watch for a lower price elsewhere, WatchMaxx will match that price. Additionally, WatchMaxx offers free shipping on all orders within the United States, as well as a 30-day return policy.

When you shop at WatchMaxx, you can be confident that you are getting an authentic, brand-new watch. The company sources its watches directly from authorized dealers and distributors, ensuring that each timepiece is genuine and comes with all of the original packaging and paperwork. WatchMaxx also offers a two-year warranty on all of its watches, giving customers added peace of mind.

In addition to its extensive selection of watches, WatchMaxx also offers a range of other luxury accessories, including jewelry, sunglasses, and writing instruments. The company's website is easy to navigate, with detailed product descriptions and high-quality images that allow you to see each watch up close.

Overall, WatchMaxx is a top choice for anyone looking to purchase a luxury watch online. With its unbeatable prices, commitment to authenticity, and excellent customer service, WatchMaxx has earned a reputation as one of the best online watch retailers in the business.
How to file a complaint about WatchMaxx?

Here is a comprehensive guide on how to file a complaint against WatchMaxx on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account on the platform.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with WatchMaxx in the 'Complaint Title'. Be concise and clear about the problem you are facing.

4. Detailing the Experience:
- Provide detailed information about your experience with WatchMaxx. Include key areas such as any transactions, steps taken to resolve the issue, the nature of the problem, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these attachments.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking from WatchMaxx.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included to effectively communicate your concerns.

8. Submission Process:
- Click the 'Submit' button to officially submit your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions:
- After submission, regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay engaged with any developments regarding your complaint.

Follow these steps to effectively file a complaint against WatchMaxx on ComplaintsBoard.com. Make sure to provide all relevant details and documentation to support your case.

Overview of WatchMaxx complaint handling

WatchMaxx reviews first appeared on Complaints Board on May 5, 2023. The latest review A Timepiece Haven for Watch Enthusiasts was posted on Apr 1, 2024. The latest complaint I bought a Watch from Watch Maxx was resolved on May 11, 2023. WatchMaxx has an average consumer rating of 2 stars from 38 reviews. WatchMaxx has resolved 2 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.8
433 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. WatchMaxx Contacts

  2. WatchMaxx phone numbers
    +1 (877) 928-2469
    +1 (877) 928-2469
    Click up if you have successfully reached WatchMaxx by calling +1 (877) 928-2469 phone number 0 0 users reported that they have successfully reached WatchMaxx by calling +1 (877) 928-2469 phone number Click down if you have unsuccessfully reached WatchMaxx by calling +1 (877) 928-2469 phone number 0 0 users reported that they have UNsuccessfully reached WatchMaxx by calling +1 (877) 928-2469 phone number
    +1 (646) 216-8695
    +1 (646) 216-8695
    Click up if you have successfully reached WatchMaxx by calling +1 (646) 216-8695 phone number 0 0 users reported that they have successfully reached WatchMaxx by calling +1 (646) 216-8695 phone number Click down if you have unsuccessfully reached WatchMaxx by calling +1 (646) 216-8695 phone number 0 0 users reported that they have UNsuccessfully reached WatchMaxx by calling +1 (646) 216-8695 phone number
  3. WatchMaxx emails
  4. WatchMaxx address
    1762 Benson Ave. Ste A, Brooklyn, New York, 11214, United States
  5. WatchMaxx social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
WatchMaxx Category
WatchMaxx is ranked 1002 among 1606 companies in the Online Shopping category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.