Washington Tax Services — Refusal to honor their own guarantee
WTS was hired and paid amounts of $1, 250 on 3/27/2006, $1, 250 on 4/27/2006, and $1, 250 on 5/22/2006. WTS was faxed 23 pages of information regarding tax debt on 4/19/2006. No communication came from Washington Tax until 8/2/2006 in response to an inquiry from customer, and the response from WTS via e-mail on 8/2/2006 was that the IRS is "not showing any liability at this time" even after they had been faxed copies of the debt.
Another e-mail to WTS sent on 11/10/2006 since nothing had been heard since 8/2/2006. This e-mail was never responded to by Washington Tax.
The IRS delivered summons to customer's house on 12/12/2006. WTS was relieved of it's employ via multiple communication on 12/21/2006, and customer asked for a refund. Only after WTS was relieved of this service, they submitted an offer in compromise that was MORE than the original tax debt and therefore never used. An additional letter was sent by customer requesting refund and received by WTS on 6/13/08. No response has been received. Their web site clearly states that they will refund "gladly and promptly" and "without question" but before their work is doen.