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Vox Media Customer Service Phone, Email, Contacts

Vox Media
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Vox Media complaints 3

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4:58 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have moved to vox Wi-Fi and my contractor started on 1 August. They send me the router on 4 August and I’m struggling to do the self installation. I call their call center and days later they send a technician. He realises that I need an installation. Then they send the Blitz fibre guys to do the installation. They get to my house on 22 August and then...

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ComplaintsBoard
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6:54 am EST

Vox Media Complaint

Dear Hello Peter,

I am writing to you to lodge a complaint about the bad service I have been receiving from Vox. I am extremely disappointed with the way they have treated me as a customer, and I feel that it is important to bring this to your attention.

I recently cancelled my account with Vox and was promised that they would collect the router that was part of the agreement. However, to my surprise, I received a letter from a debt collector stating that I owed money for the router that was not collected by Vox. This is completely unacceptable, as I had already arranged for the collection of the router on the 10th of November 2022 and had received a Vox ticket number VOX18505436-T1-1 as confirmation.

Despite numerous attempts to contact Vox via email and phone, I have not received any response from them. I have tried to resolve this issue with them, but it seems that they have no intention of rectifying the situation or even acknowledging my complaint.

I feel that Vox has breached their agreement with me, and I should not be held liable for a router that they were supposed to collect. It is very frustrating and disappointing to be treated in this manner by a company that I trusted. I urge you to investigate this matter and take appropriate action against Vox. I hope that this complaint will be taken seriously, and that Vox will be held accountable for their actions. Thank you for your time and attention to this matter. My account number with them is 9330728

Sincerely,

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ComplaintsBoard
R
6:21 am EST

Vox Media the moderation on your media site, bloody elbow

An Audrey Stone sent an email to the personal account I used to subscribe with that instructed me to return to the jungle from which I came and banned me. I never posted anything offensive and thought it was a hack but it turned out to be very real and very disgusting. I contacted the NAACP and they said that they are looking into the matter. I understand that moderators are not the actual company but for a company that promotes left leaning ideals I think its obtuse to turn a blind eye to such vulgar displays of hate. The mod in question may have had a problem with my opinions but I never crossed any lines.

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WVR Spence (WestVirginiaRebel)
, US
Apr 15, 2023 10:26 am EDT

Sorry but I can't login because you don't have an "email verification" page.

S
S
Shame on Vox
, US
Sep 12, 2018 9:51 am EDT

Audrey Stone (Bloody Elbow Moderator) is regularly openly racist! She consistently posts anti-white, anti-male memes, and comments.

Is Vox Media legit?

Our verdict: Complaints Board's thorough examination reveals Vox Media as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Vox Media stands out for its commitment to quality and security. Clients considering Vox Media should delve into its customer service record to gauge compatibility with their expectations.

Vox Media earns 91% level of Trustworthiness

Perfect Trust Endorsement: Vox Media achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Vox Media. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Vox Media's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Voxmedia.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Voxmedia.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Voxmedia.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • The presence of an iframe in voxmedia.com, iframes can be used to embed malicious content, such as phishing pages or ads that contain malware, so it's important to be cautious when interacting with websites that use iframes.
  • Voxmedia.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The voxmedia.com may offer a niche product or service that is only of interest to a smaller audience.
  • Vox Media protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

Overview of Vox Media complaint handling

Vox Media reviews first appeared on Complaints Board on Jan 30, 2018. The latest review Home fibre wi-fi was posted on Sep 15, 2023. Vox Media has an average consumer rating of 1 stars from 3 reviews. Vox Media has resolved 0 complaints.
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  1. Vox Media contacts

  2. Vox Media phone numbers
    +1 (202) 747-1290
    +1 (202) 747-1290
    Click up if you have successfully reached Vox Media by calling +1 (202) 747-1290 phone number 0 0 users reported that they have successfully reached Vox Media by calling +1 (202) 747-1290 phone number Click up if you have UNsuccessfully reached Vox Media by calling +1 (202) 747-1290 phone number 0 0 users reported that they have UNsuccessfully reached Vox Media by calling +1 (202) 747-1290 phone number
  3. Vox Media emails
  4. Vox Media address
    1201 Connecticut Ave. NW, 11th Floor, Washington, District of Columbia, 20036, United States
  5. Vox Media social media
Vox Media Category
Vox Media is related to the Digital Media category.

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