Visit Dubai
Customer Service: Phone, Email, Contacts

Operating Hours

• Call Center: 08:00 - 20:00 (Daily)
• WhatsApp Chat: 08:00 - 20:00 (Live Support)
• Office: Monday - Thursday: 07:30 - 15:00 | Friday: 07:30 - 12:00

Emergency Contacts for Tourists

• Tourist Police:
  • Phone: +971 4 609 6239
  • Toll-Free: 901
  • Email: touristpolice@dubaipolice.gov.ae
  • Duty Officer: 050 453 8107
• General Emergency Services:
  • Police / Ambulance / Fire: 999
  • Tourist Help Center: 800 2626 (Abu Dhabi)

Business & Partnership Contacts

• Investment & Business:
  • Invest in Dubai: Through main DET channels
  • MICE (Meetings, Incentives, Conferences, Events): Specialized support
  • Trade Relations: Through info@visitdubai.com
• Media & PR:
  • Press Releases: Through official website
  • Media Kit: Available on visitdubai.com

Organizational Structure

• Director General: H.E. Helal Saeed Al Marri
• Reports to: Executive Council of Dubai
• Additional Role: Dubai World Trade Centre Authority (DWTCA)

Additional Contact Channels

• Website Contact Forms:
  • General inquiries: visitdubai.com/en/contact-us
  • Business inquiries: Available through multiple specialized forms
  • MICE events: Dedicated contact section
  • Dubai Can initiative: Separate contact form
• Live Chat Options:
  • WhatsApp integration on main website
  • Real-time support during business hours
  • Multi-language support available