Visa review: Vanilla gift card

On the 3rd of September I purchased a Visa Vanilla Gift card and put $100 on it, after making about $15 worth of purchases with the card it stopped working and said that I had insufficient funds. When I checked the balance, it said only 10 cents were left on it. There was a $71.50 charge to Alvin Ceramics, a company I had never even heard of. Worst of all, according to the transcript of purchases, the charge had been made on a date and time that hadn't even happened yet! I checked at 11:07 Pm on September 3 and according to their records the charge had been made on 11:34 Pm September 3rd. This was clearly a fraudulent purchase, and when I called the number on the back, I was on hold for over an hour and was not able to get in contact with a real person