Menu
CB Undergarments Victoria's Secret 520 SW Powerhouse Dr, Bend, OR, 97702, US
Victoria's Secret company logo
Victoria's Secret
reviews & complaints
Victoria's Secret company logo

Victoria's Secret

520 SW Powerhouse Dr, Bend, OR, 97702, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
10:00 am - 8:00 pm
Tue
10:00 am - 8:00 pm
Wed
10:00 am - 8:00 pm
Thu
10:00 am - 8:00 pm
Fri
10:00 am - 8:00 pm
Sat
10:00 am - 8:00 pm
Sun
11:00 am - 6:00 pm
ComplaintsBoard
C
1:32 pm EDT

Victoria's Secret - gift card

My sister purchased a $100 gift card for my daughter on 12/10/2019 in Bend Oregon (store # 5086512) and gave it to her on 12/25 as a christmas gift. We just tried to redeem the card on 3/15/2019 and was told it had a zero balance. The PIN was scratched off in the car right before we went into the store. There was no chance we had already redeemed it and didn't remember or that my sister gave us an empty card. I called the gift card customer service line and was told the balance was redeemed in Canada (store # 51672) on 12/22/2018!
Clearly this is inofrmation fraud. I called the store and spoke with the manager, who was nicer than the cashiers. She offered me a coupon, but that was all she could do. I called the main customer service line and was told that I should give the card back to my sister who should locate the receipt and call the police.
All in all VS did not accept responsibility for the information breach issue. They did not offer to investigate the trail associated with the gift card and did not bat an eye at the fact that the card was purchased in the US and redeemed in another country. I believe the theft was attributable to an information breach or unsecured information pertaining to gift cards, either internally with VS employees or somehow a hacker manufactured a card with the same GC number and PIN so that the funds could be redeemed for merchandise at a store in Canada!
Either way I would not trust Victoria Secret with monetary information until they acknowledge they are vulnerable to information hacking and honor the sale of stolen gift card funds. Your credit card, gift card and personal information is clearly unsafe in their system.
I canceled my credit card with them and will not be spending any money there until something changes with their security and customer service. As far as I am concerned they are complicit in theft. I will also tell everyone I know this story. VS needs to feel the hurt of revenue loss in order to treat their customers fairly. This is not a proactive way to conduct business in our information age.

Read full review of Victoria's Secret
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.