Venmo review: Venmo claims I am trying to scam people I send payment requests to

I have had a PAYPAL account since 2001, VENMO is owned by PAYPAL, I opened a VENMO account because people want to use it, whenever I send a request to someone to pay me, VENMO claims I am trying to scam them and will not let the payment happen, I contacted VENMO customer service and was told "there is nothing we can do about it, we cannot predict future transactions, keep trying to use the service" - what good is that? So I closed the account.