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Value Max review: Unauthorized charges to my checking account 127

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12:00 am EDT
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A company named Value Max, which is supposedly some kind of savings service for all kinds of different services, has taken $19.95 out of my checking account. Which also caused me $35.00 in insufficient funds fees and a bank service charge of $10.00 - a total of $64.95. Has anybody heard of this company? I want my money back immediately! How do I go about getting my money back?

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127 comments
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sue porter
Pennington Gap, US
Jul 12, 2009 6:59 am EDT

Ive been in and out of the hospital for the last 6-8-months for cancer and hadnt been looking at my bank statements till this one and when i openened it i saw where this company or whatever it is has been taking money from my checking account since january i have contacted them twice i havent heard nothing, and that was by phone ive sent 2 emails maybe 3, i have 2 kids they are 16 and9 iam on disablity i cant afford this my bank account is overdrawed because of them taking out this money, this isnt right i told them to put my money back i havent heard if they will or not please check in to this, no one should be tacking avantage of like this. Thank you. Donna porter, phone number [protected]

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Silpada Girlfriend
New Castle, US
Feb 22, 2009 12:30 pm EST

i have seen a couple of charges from this co. and finally emailed them to ask who they were and why they were charging my credit card. They did respond by saying that i had sighed up with them and that I received an email with all their info!NOT, A HUGH LIE! I did do some stuff with Intelius and now I'am getting monthly charges of 19.95 from them just like value max.It looks like I'am going to have spend alot of my time to get rid of both of these headaches!

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Tammy Fitts-Lackey
, US
Jul 28, 2016 5:12 pm EDT

I have been receiving PEOPLE MAGAZINE I never order this I call People they say third party ordered and no name to call Value Max who is Value Max? I have called to cancel I cannot get a person on the phone. I do not want to see a bill from this. ANYONE OUT THERE THAT CAN HELP?

tammylackey1963@comcast.net

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Anita McElvane
Irvine, US
Jun 03, 2016 8:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

They signed me up for services without my knowledge and in the course of 2 years have charged me over $700! It seems that these people are scam artists and a lot of people have been duped by them. Why is it that they are getting away with it and hard working people like us are being victimized?

How do I get my money back?

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BG80
, US
Jan 12, 2010 9:29 pm EST

For the last two months I have been charged $24.95 each month for a service called Value Max. I never signed up for this and do not know what it is. They stole my credit card info and signed me up illegally.

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Ryan11330
Patoka, US
Sep 24, 2009 8:48 pm EDT

I was charged 19.95 on my credit card. I just noticed charges after a few months of being charged. They are only taking off one month of charges. Beware of this scam!

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judy
Clarksville, US
May 29, 2009 11:22 am EDT

charges were taken from my checking account of 19.95 four times in 2 days causing about 200.00 in fees i do not know what this is or how they got my info. And know will help including my bank.

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Betty Clark
Clarksville, US
Apr 07, 2009 11:31 am EDT

value max debit my acct. Inever heard of them called them told them to give my money back 140.00 19.95 charged last 7 months said they will next 3 to 5 days .RIGHT, had new debit card cut old card up the cc# they have.

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Cameo
Montgomery, US
Jan 16, 2009 8:37 am EST

A charge of $19.95 appeared on my credit card. It had a 1-888 number associated with it so I called and they don't sound like they are an up-and-up company. They said they would credit the account -- in the meantime I filed a dispute form with my credit card company.

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JC
,
Oct 03, 2008 11:10 pm EDT

This company has charged my credit card for services never rendered. They have now charged my card twice. I have tried to contact them and have been unsuccessful in resolving this issue. I have filed a dispute with my bank.

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virginia weimer
San Antonio, US
Dec 12, 2008 8:04 pm EST

I would like to know what the charge is for in the amount of $19.95. virginia weimer

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Judy Pearsall
New Hope, US
Jul 15, 2014 7:00 pm EDT

I'm an idiot! They have been charging me for 3 years.
I spent $9.99 through Zaba Search and Intelius and have been robbed of thousands! It was up to $42.95 a month. The only way I learned about this is because I got my first EVER correspondence from them telling me that my bill would automatically go to $47.95 A MONTH if I didn't call the number on the letter within 30 days.
Where can I join, or start, a class action lawsuit?
They have been stealing from me for years!

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jennifer hodge
calera, US
Jun 03, 2016 8:25 am EDT

My bank account has been debited $39.90 by Value Max. I tried to contact a representative through the phone number listed on my bank statement, but I was placed on hold for extended periods of time and didn't get to speak with anyone. I found a website and another number but it was continually busy. Again, this is an unauthorized charge and I now have cancelled my debit card.

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Stacy Aamodt
Leonard, US
Jun 03, 2016 8:25 am EDT

I also have been a target of this scam because I visited Intelius. I work for an online marketing company and no this type of "membership program" Similar companies have tried to sell us the value program for our own customers and I refuse to do it. When you put your credit card information into a site like Intelius, you get this pop up offer for this membership program. You have to click Yes Or No to accept. No matter what you click they are going to start charging you. There needs to be a class action lawsuit against a company to stop them from doing this. I received an email from them letting them know the membership was cancelled but I never received anything from them stating I was enrolled. Very clever to skate by several months without detection. It's plain theft.

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Duane Cadotte
Candler, US
Jun 03, 2016 8:25 am EDT

I attempted to check home value but I did not give credit card information. Yet I was charged 19.95 on my credit card. I was also charged 19.95 by Intellius the same day. Neither charge was authorized.

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Nick
, US
Jun 03, 2016 8:25 am EDT

Set up a monthly account with my credit card, billing me $19.95 monthly, for a service I did not request. I have no idea how they got my information, but this is a fraudulent company. Any attempts to call to cancel membership are disconnected automatically.

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Anglstratus2006
Bardwell, US
Jun 03, 2016 8:25 am EDT

I was alos charged by this company but it's been $24.95 and this is the third or fourth time it has happened. This time it caused an overdraft so i was also charged $25.00 by my bank. That's almost a $100.00 for something that i had never even heard of until these charges suddenly appeared! How do I get my money back and stop them from scamming someone else?

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bladibas
Auburn Hills, US
Mar 24, 2012 9:28 am EDT

ValueMax is a scam. I am about to be refunded more than $800 because of fraudalent charges

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JennPelham
, US
Aug 24, 2011 2:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I just encountered the same problem with this company as all of you mentioned previously! It is completely frustrating! I called the company ValueMax from my bank statement and got the lame reasoning of an idiot supervisor who seemed numb to the complaint as I am sure they have had to deal with it all day long. I have been charged $29.95 by ValueMax and $19.95 by Intelius every month fraudulently and I am beyond angry. There is no way this company will agree to the refund of this so called "membership" so I called my bank and had my card cancelled and filed a report and my bank has issued a credit of $119.75 to my account.
I followed that by making a complaint with the Better Business Bureau. And a nasty email expressing my hatred for the thieves at this company made me feel a LITTLE bit better.
Cancel your cards immediately! It seems that just calling them and asking to cancel your so-called membership isn't enough.

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Mike kohli
, US
Jun 03, 2016 8:25 am EDT

I have been charged by this company since Aug. 2009. I had never paid attention to the bill once I called them they said they would credit me for last 2 months, they have a surprise coming, I am contacting my attorney and bringing this issue to everybody's attention, they owe me almost $720.00

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Jaob
Walnut, US
Apr 29, 2011 11:34 pm EDT

ValueMax is a company made up of the sub-humans for whom the word integrity is meaningless. Intellius is no different giving that they are collaborators in this scam alongside their partners in crime (Value Max). Their customer service reps sound respectable on the phone but they are really the skunks of the earth. I have been away on business and in that time have been charged for 18 months $29.95 each month for a service I only heard of today. ValueMax is going to refund their loot if its the last thing I do. Rats

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RIPOFFS SUCK
Dallas, US
Apr 13, 2011 9:25 pm EDT

WHAT A BUCH OF RUDE PEOPLE.. OF COURSE IF I WORKED AT A COMPANY THAT SCAMMED PEOPLE I WOULD BE RUDE TO.. KEITH IN LACK OF CUSTOMER SERVICE CLAIMED HE WAS A LAWYER.. I AM A LAWYER ALSO-I GRADUATED FROM THE SAME LEGAL COLLEGE.. WHAT A JOKE! HE WAS THE RUDEOUS PERSON EVER.. HE SAID HE WAS AS HIGH UP IN THE COMPANY I COULD TALK TO-SO HE IS CEO/PRESIDENT AND A LAYWER-I WONDER WHAT COLOR THE SKY IS IN HIS WORLD... I CALLED A CREDIT ADAPTER COMPANY-SAME COMPANY AND THEY WILL REVIEW MY CHARGE AND OH LET ME KNOW IN 7 BUSINESS DAYS.. I WILL REPORT TO MY BANK FOR FULL REFUND-THEY ALREADY SAID THEY WILL DO IT-THEY ASKED THAT I CALL FIRST AND SEE WHAT THEY OFFER ME. AS ABOVE BANKS ARE SICK OF THIS COMPANY AND ITS WORKING TO THE LEVEL WHERE THEY WON'T BE ABLE TO USE VISA CARD CHARGES. IT USES UP BANKS TIME TO DO ALL THESE REVERSE CHARGES. WHO REALLY IS THE PRESIDENT OF THIS GROUP OF RIPOFF COMPANIES? IF I FIND OUT-AND I WILL-I WILL POST IT WITH HOME ADDRESS AND PHONE NUMBER WHEN YOU CALL-BE NICE AT FIRST MAKING SURE YOU GET NAMES AND ID NUMBERS-ALSO WATCH YOUR CREDIT REPORTS-AS THESE KIND OF SCMMERS LOVE TO DO THAT WHEN THEY GET CAUGHT!

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DLAA
, US
Mar 20, 2011 9:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

CAUTION THEY ALSO SELL PRODUCTS ON AMAZON I BOUGHT A TV MOUNT FROM THEM THEY E MAILED ME AND TOLD ME THAT THE PRICE WAS WRONG SO THEY WOULD HAVE TO CANCELL MY ORDER AND I WOULD NOT BE CHARGED GOOD THING I CHECKED MY BANK ACCOUNT THE NEXT DAY THEY CHARGED ME FROM WHAT I SEE THIS COMPANY NEEDS TO BE SHUT DOWN HEY IF YOU ARE READING THIS AND WORK FOR THE IRS AUDIT THERE [censor]

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Cheryl1028
Merrill, US
Mar 14, 2011 5:54 pm EDT

This is just a crazy scam. They have no right to do this. I called my discover card after trying to cancell with Valuemax scam numerous times. This company is scamming hundreds of people. They claim its some kind of discount but never send you anything on what it is just keep charging your credit card. Enough you scam ValueMax I will never use intelius again how dare they sign you up for a reaccuring charge without permission. My charge is $27.95 a month!

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gutierrezjg90
Killeen, US
Sep 10, 2010 11:42 am EDT

Here is another one for Value Max. I had the same thing happened to me. They took three payment of $24.95 and one payment of 29.95 without me knowing it. When I finally saw it on my credit card statement, I called them and reported the withdrawals as fraudulent.

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gutierrezjg90
Killeen, US
Sep 10, 2010 11:41 am EDT

Here is another one from Value Max. I had the same thing happened to me. They took three payment of $24.95 and one payment of 29.95 without me knowing it. When I finally saw it on my credit card statement, I called them and reported the withdrawals as fraudulent.

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Ron Meyers
San Juan Capistrano, US
Jul 27, 2010 12:50 pm EDT

I feel robbed as I NEVER authorized that my credit card to be used for ValueMax. I never have even heard of the company. I am filing several reports against Valuemax and its companies criminal practices.

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murrdock
, US
Jun 30, 2010 12:22 pm EDT

I am furious to also note that while reviewing my AMEX statement I noticed an unauthorized charge of $23.95 from ValueMax. I immediately did a "google" search to identify the website and the first search result directed me to the complaints board. I called to cancel my membership and dispute the charge asking for an credit to my account. The woman gave me genetic responses to my inquiry and was not pleased when I asked for a confirmation # and timing for when I will expect a full refund.

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katiemc
, US
May 24, 2010 10:11 pm EDT

My story is basically the same as the others. I did a 95 cent search over a year ago, and somehow failed to notice the $19.95 charge each month from Intelius and the $23.95 charge from Valmax. In Intelius's defense, they actually promised to refund all but one month of the charges. Value Max refunded a whopping one month despite that I've clearly never used their service, unaware that I subscribed to it.

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heppers
Hollywood, US
Feb 12, 2010 2:59 pm EST

WE NEED TO TAKE THESE ###ERS TO COURT

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I'm angey about value max
Raleigh, US
Dec 30, 2009 3:06 pm EST

Value max has taken 24.95 out of my account. I am pissed off. Luckily it didn't put me in the negative. I think we all need to write the BBB. I will

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amiecampbell
Brooklyn, US
Dec 11, 2009 6:45 pm EST

I just found out that a company by the name of Value Max charged $49.95 to my credit card and also didn't know what the company was nor did I authorize or approve any charges to my card ever! I also used Intelius so I assume that this is how Value Max got my information. Real nice...### scam...they claimed that I signed up for this service and I was like: "No I didn't...I don't even know what this is..." They said it was some sort of medical savings plan for medical services. What a bunch of liars and ripoff artists...

BEWARE OF INTELIUS AND THEM GIVING OUT YOUR PERSONAL INFORMATION FOR OTHER COMPANIES TO RANDOMLY CHARGE YOUR CREDIT CARD FOR THINGS YOU DID NOT ORDER!

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nut
, US
Dec 04, 2009 2:30 am EST

Just so you all know, its not just Intellius that is connected to this. If you do Ancestry.com, which I was dumb enough to do, you will get this as well. I contacted my bank, and I cannot get a person from Value Max right now, so will have to wait until Monday to resolve I suppose. I didn't even know I had this membership until they sent me an e mail today about it.. so I called my bank and found out they have been taking this out since May. And its December. I am hoping I get good results like most of you have. but BUYER BEWARE! Don't do business with Intellius or Ancestry.com unless you want to get scammed!

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Sons of Anarchy
Cambridge, US
Jun 03, 2016 8:25 am EDT

When you call the Compliance telephone number, [protected], you can only leave a voice mail, they state that they will get back to you in one business day, I did so yesterday and matter-of-fact received a return call today from Compliance as I was typing on Complaintsboard.com, "You called us about an overdraft fee", I immediately asked her how many of her return calls result in a resolution positive to the customer, she replied "one in five" I then inquired "what about my overdraft fees?", Compliance stated "You didn't cancel within seven days, we can't help you." I will know follow my own advice and talk to my bank.

It took a lot of time to research this and type all this all out, "perhaps I have too much time on my hands" BUT the entire situation really, really, really irked me! POWER TO THE PEOPLE

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Sons of Anarchy
Cambridge, US
Jun 03, 2016 8:25 am EDT

The credit has been posted to your account and should appear on your statement within the next two billing cycles.

If you wish to speak with a representative regarding this matter, please call Client Sales Support at [protected] between 7:30 a.m. and 4:30 p.m. CT, Monday through Friday.

Thank you for allowing us the opportunity to be of service.

Sincerely,

Client Sales Support
ValueMax CONTINUED ON NEXT POST

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Sons of Anarchy
Cambridge, US
Jun 03, 2016 8:25 am EDT

P.O. Box 5152
Des Plaines, IL [protected]

November 20, 2009

Dear ...

This letter is in rep0nse to your recent inquiry regarding overdraft fees. We have verified that the terms and conditions of the ValueMax offer were clearly presented to you in writing via the Internet or direct mail, and you accept the offer. As per the terms and conditions of your web/direct mail enrollment, we cannot reimburse you for any overdraft fees. Your membership has been cancelled, and we have issued a refund of the subject
membership fee. CONTINUED ON THE NEXT POST

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Sons of Anarchy
Cambridge, US
Jun 03, 2016 8:25 am EDT

In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge.

REMEMBER ...Don't let them get you. The more reports filed on a Company or individual ( VERTRUE, INTELIUS, etc, the more likely it is that the authorities, media and attorneys will want to take action.

My story: an unauthorized charge by VALUE MAX on my debit card while purchasing an Intelius service for $24.95 which resulted in $70 dollars in overdraft fees. Called VALUE MAX and got a refund for the $24.95, credited back to my account as today, as for the overdraft charges, was told to fax Compliance (fax # [protected]) supporting bank documentation (bank statement), which I did, received the following form letter CONTINUED ON THE NEXT POST

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Sons of Anarchy
Cambridge, US
Jun 03, 2016 8:25 am EDT

Let the bank personnel know you are meeting with media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge (s) to your account; no matter long ago it was. Be sure to call the Media if necessary so you are telling the truth. If you have to, be loud (but nice) in front of the other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charg was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to six months), but it is better to act right away.

CONTINUED ON THE NEXT POST

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Sons of Anarchy
Cambridge, US
Jun 03, 2016 8:25 am EDT

And if you are at the bank, walk them over to their computer and make them go to this site.. If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent.

DO NOT TAKE NO FOR AN ANSWER

Let them you nicely, that you were advised to report them (the bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get. And just continue to demand the Federal Regulation E form. The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state. CONTINUED ON THE NEXT POST

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Sons of Anarchy
Cambridge, US
Jun 03, 2016 8:25 am EDT

UNATHORIZED CHARGES AND/OR OVERDRAFTS on the VALUEMAX CARD (a strategy)

Debit Cards: go to your bank within 60 days of the charge or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E. If the bank says that you have waited too long, explain to them how you called their 800 # as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800# and instead, provided you with an inadequate explanation of your right to dispute. Tell them that it's their fault TIME has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges. Tell them the truth: this was unauthorized and your account was NOT to be charged. Keep emphasizing how you never authorized anything! Direct them to complaintsboard.com to view the victim reports. CONTINUED ON THE NEXT POST

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