Valley Storage, Akron, Oho review: Storage facility

After phoning and making sure there was 24/7 video surveillance and the staff checked the facility every day for any issues, we moved our belongings into Valley Storage, (V.S.), Akron, Dec 2019. During the move in we were also informed that the electric gate had monitored entry access which was another selling point. Thankfully, nothing occurred for two years. But in February 2022 we received an email from V.S. asking if we were aware our padlock was broken. This was news to us, so we requested they placed a new lock on the unit at once. Roughly a month later we went to Akron to check on the unit and make a police report. The Police officer said this storage facility is constantly being robbed. Especially in winter months when snow piles up in front of the entrance gates so the gates can't shut. The officer said that the facility never tries to remove the snow and so the gate doesn't close for days at a time. Our unit was completely ransacked. More than half our belongings were gone, and what was left is vandalized. The thief ripped through our boxes choosing what to steal. Drawers had been dumped out, & clothes were stolen off their hangers, leaving the hangers behind. While there an employee told us there is video surveillance for the facility, but only certain areas are videotaped. She told us our unit had never been videotaped, even though we were told it was. VS advertises 24/7 video surveillance with signs everywhere as well as on their web page. The signs say video surveillance, no caveats. These unacceptable business practices resulted in our unit not being videotaped and sometimes completely unprotected due to the freezing of the front gate, unmonitored entry access, and the lack of surveillance. The staff at V.S. misled us. V.S. did not provide sufficient protection for our possessions. Valley Storage’s false advertising, faulty equipment, allowing snowbanks to remain, and having to leave the front gate open resulting in the removal of the monitored entry protection has resulted in an unprotected storage facility where our property was stolen.

L. Cava

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