UTOVacations review: Travel agency - trip booked

Like the most recent complaints, our family was also victim to UTO Travel and we hope others will see this and realize the company is a complete scam.  We booked our China trip right before COVID shutdown.  We patiently waited and even paid extra fees to move the date out.  We NEVER got any communication from UTO.   The only time they would reach out was when we emailed.  Please take note:  Reputable agencies will bend over backwards to keep their travelers well informed.  We kept going back to our travel to check on the updates.  We were told (on 2/21/23) we would be notified when travel was reopened and the booking was moving forward.  That never happened.  There is no way my husband and I BOTH had emails that were not received.  We checked on 9/4/23 to see that the trip was re-opened.  We inquired via online chat only to be told we were too late and could not go on the trip because too much time had lapsed!  I asked why were not notified and they 'said' emails were sent.  I asked for dates and proof which were not supplied.  I asked if the agents had phones because they should have called as well. The customer service was incredibly bad.  I told them that to make this right they needed to offer us the same trip at the same price. They would not do it. They knew the trip was booked at a lower rate and would no longer be profitable for them. Long story - we lost our trip.  The only offered a travel credit but I don't trust this company to take me overseas.  There is no telling how horrible that would end up.  Please - PLEASE - Please be warned! Do not throw your money away.   I hope they realize how much travel they are losing because of their dishonest practices and plethora of bad reviews.

Tour ID: USCPB10/ORDER # 20442