USAtoolwarehouse reviews and complaints
unable to cancel a non shipped order
Placed an order for 2 items on o3/12/2011, waited until 03/15/2011 for shipping confirmation and received nothing. Called and spoke to customer service and was told that it can take up to 5 days to get the confirmation. Called back on 03/21/2011 and was told that they had to wait for the distributor to ship the item. Spoke with ALLEN DIMICK who proceeds to...
Read full review of USAtoolwarehousewaiting for shipment
I ordered $200 worth of items on 12/8/2010, as of today I had still not received them. I had been calling them once a week and they always had a different reason why my ordered hadn't shippped. I asked them to cancel my order and got put on hold indefintely...I hung up. I called back the following day and got put on hold again when I told them I wanted to cancel my order. I hung up again. The last time I called, I told them to cancel my order and then "I" hung up. I then called my Credit Card company and changed my card to a new card number. DON'T WASTER YOUR TIME WITH THESE JOKERS
Buyer beware
I placed an Order placed on 01/07/10 for a special tool. After waiting seven days I called company for the status on my order. Customer service said the part was never shipped and was back ordered. i Decided to cancel order and buy part locally. Contacted customer service which routed my call to Purchasing. No person answered so I Left detailed message with Todd Morgan to cancel order to save me from returning part. Unbelievably this Company has not responded to my simple request after two days of several telephone messages and emails. They marked my email communications as spam so emails came back as undeliverable. I called my bank to cancel the charge on my visa account. Bank said I had to file a dispute form and also cancel my account. I decided not to pursue that option for a $36 order Now I just hope my credit card info is not in peril.
I can only derive some satifaction by alerting the Public to beware that USAToolWarehouse does not in my opinion conform with acceptable business practice.
Company also does business as
Network Tool Warehouse, ntxtools.com, and spxstore.com
I feel a little better that you have been warned. There are a lot of reputable auto parts online. Do your homework.
The complaint has been investigated and resolved to the customer’s satisfaction.
I recently encountered the same situation with USA tool. I had to file a complaint with the BBB and E bay to finally get resolution and still never received my item. I would strongly advise anyone to avoid doing business with this fraudulent company.
I ordered an item in january 2011 and they haven't delivered it. Can we just put our heads together and build a case against this fraudulent company? I really want to get to the bottom of this fraud going on
I also ordered an item from USA tool that was never delivered. After repeated calls the automated answering service began hanging up on me. I never got a chance to talk to a representative. After several e-mails they agreed to issue a refund. Never got re fund nor any further communication. I'll never do business with this company again.
i place an order on 3-7-11 of $47.48 from this company an never got my order! don't buy anything from this company you will never get it !
this is bad business ! save yourself,
by john,
I ordered a tool from Network tool warehouse, an alias of this company, and they sent me the wrong tool.
I contacted them by phone and email for an RMA so I could return the tool and get my money back.
All I got from them was the run around and finally they stopped responding all together.
Never do business with this fly by night company, they have no regard for their customers and they just want to make a quick buck.
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