National Tire & Battery [NTB]

7/25/19 at 8:45am - Teresa Brooks, President of REO Connection, had dropped my car off at 12:30pm on 7/24/19 after speaking with Jim Stunda, the store manager, to have a flat tire repaired. I called again at 4:30 asking Jim if the tire had been fixed & he assured me that he would get it done. I never received a call that the repair had been completed. Unfortunately, Jim did NOT call my number (I provided it when I left the car with him) but called my assistant's old cell # and who was off yesterday to advise last night that the car was ready. Jim said he left a voice mail message. When I called the old cell #, the voice mail was NOT set up (Jim had advised me that he had left a voice message). I called NTB at 8am on 7/25/19 & Jim informed me the car tire had been fixed. I paid for the tire repair & went out to my car. Immediately, I saw the Juicy Fruit gum laying in the driver side seat. I don't chew gum but carry it in my center console for my family members. I unlocked the car & inspected the center console & found that the cash (@$150) that I had been accumulating for a trip in 10 days along with a business card case (next to the cash) had been stolen. I immediately went inside & got Jim to show him what I had discovered. I asked Jim who had repaired the tire & he told me that Trey Torres. He advised me that Trey Torres was off today & was expected tomorrow, 7/26/19, at 10am. When I got home (the store is about 3 minutes from my house), I looked in the glove box & found my wallet containing my car registration, car insurance & inspection paper (provided by NTB last month when I had my car inspected) were also stolen. When I called Jim back to advise him of the additional missing items, he advised me that there were a couple of cars at the pizza place across the street that were broken into last night through busted out windows. I advised Jim that he did not see any broken glass when I brought him out to see my center console. I asked if he had video surveillance & he said that surrounding businesses did. I have contacted the Virginia Beach Police & filed a report at 9:15am. Also, I have contacted Vincent McCatty at the corporate office to report this theft at @ 9:30am. I have been a loyal customer with Merchant Tires & NTB for @ 25 years - as this has never happened before, I can't believe this has happened!